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Article ID: 906472 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

On a Windows XP-based computer, you cannot format a Memory Stick removable media device by using the FAT32 file system because there is no option to for FAT32 in the Format Local Disk dialog box. The only available option in the File system list in the Format Local Disk dialog box is FAT.

Additionally, you cannot format a Memory Stick Pro high-capacity device that is larger than 2 gigabytes (GB) at all because there is no option for the FAT32 file system and because the FAT file system does not support storage devices that are larger than 2 GB.

RESOLUTION

To resolve this problem, install the hotfix that is described in this article. This hotfix adds the option to format a Memory Stick by using the FAT32 file system.

Note The FAT32 file system is not supported by all digital cameras and other electronic devices. Therefore, before you format a Memory Stick by using the FAT32 file system, verify that the FAT32 file system is supported by the device that you want to use with the Memory Stick. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
898456  (http://support.microsoft.com/kb/898456/ ) A removable media device is no longer recognized after it is reformatted in Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Dmdlgs.dll2600.3160.503.0285,18421-Jun-200711:45x86SP2SP2QFE
Format.com5.1.2600.316029,69620-Jun-200714:08Not ApplicableSP2SP2QFE
Shell32.dll6.0.2900.31608,458,75221-Jun-200711:45x86SP2SP2QFE
Xpsp3res.dll5.1.2600.3158350,72019-Jun-200707:24x86SP2SP2QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbfix kbbug kbqfe kbhotfixserver KB906472
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