Consider the following scenario:
- The Smart card is required for interactive logon user account property is set on a computer that is running Microsoft Windows XP.
- The smart card is lost or damaged. The user is temporarily permitted to log on by entering a user name and a password.
- Later, a new smart card is issued to the user. The user is again required to log on only by using a smart card.
In this scenario, the user can still log on offline with the temporary user name and password.
This problem occurs because the user name and the password are cached on the computer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have Windows XP Service Pack 2 installed.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
30-Aug-2005 04:07 5.1.2600.2749 298,496 Kerberos.dll
25-Feb-2005 03:35 126.96.36.199 371,936 Updspapi.dll
After this hotfix is installed, the credentials are deleted when the user uses the smart card to log on online. Afterward, the user can logon offline only by using the smart card.
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To work around this problem, follow these steps.Note
After you follow these steps, only the credentials for the most recently used account are cached. Only the most recently used account can log on offline. This workaround may not be the best solution if the computer is used by more than one user.
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following registry subkey:
- In the right pane, right-click cachedlogonscount, and then click Modify.
- Type 1 in the Value data box, and then click OK.
- Quit Registry Editor.
- Restart the computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates