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Article ID: 908466 - Last Review: October 6, 2011 - Revision: 11.0


After you install Microsoft Office 2004 for Mac Service Pack 2 (SP2), you experience the following symptoms:  

When you start Microsoft Entourage 2004 for Mac, you receive the following error message:

An older version of the Microsoft Database Daemon is running. To open Entourage, first delete the daemon from the Startup items, and then restart the computer. For more information, see Mac OS Help.

When you start Microsoft Excel 2004 for Mac, Microsoft PowerPoint 2004 for Mac, or Microsoft Word 2004 for Mac, you receive the following error message: 

An unexpected error occured while trying to load the Microsoft Framework Library.


To resolve this problem, perform one of the following actions:
  1. Restart the computer.
  2. Download and install all Office 2004 updates: ( . Under the "Browse for downloads" section, click Office 2004. Download all the available updates. 
Note: You can download all Office 2004 updates using the Microsoft AutoUpdate, click here (  to learn more. 


Microsoft has confirmed that this is a problem in the initial release of Office 2004 for Mac SP2. This bug was corrected in the updated release of Office 2004 for Mac SP2.


For more information about how to obtain the latest service pack for Office 2004 for Mac, click the following article number to view the article in the Microsoft Knowledge Base:
323601  ( ) How to obtain the latest version of a Microsoft product for a Macintosh computer

  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Excel 2004 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft Word 2004 for Mac
  • Microsoft Entourage 2004 for Mac
dftsdahomeportal kberrmsg kbtshoot kbsetup kbprb KB908466
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