Microsoft small business knowledge base

Article ID: 909074 - Last Review: June 20, 2014 - Revision: 5.0

On This Page


When you install Microsoft Office 2003 Service Pack 2 (SP2), you receive the following error message:
The expected version of the product was not found on your system.
Additionally, you may experience the following behavior:
  • The Office 2003 Web Components are not updated as expected.
  • A message that is similar to the following message is logged in the log file:
    MSI (s) (54:DC) [15:30:23:825]: Product: Microsoft Office 2003 Web Components -- Installation failed.
    MSI (s) (54:DC) [15:30:23:841]: MainEngineThread is returning 1642

    The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.


This issue may occur if Microsoft Office 2003 Web Components version 2 or Microsoft Office 2003 Web Components version 3 is installed on the computer.



To resolve this issue, use one of the following methods as appropriate.

Method 1: Office 2003 Web Components version 3 is installed on the computer

No action is required. This version of the Office Web Components is up to date.

Method 2: Office 2003 Web Components version 2 is installed on the computer

To resolve this issue, follow these steps:
  1. Remove Office 2003 Web Components version 2. To do this, follow these steps:
    1. Click Start, click Control Panel, and then click Add or Remove Programs.
    2. In the list of currently installed programs, click Microsoft Office 2003 Web Components, and then click Remove.
  2. Download Office 2003 Web Components version 3 from the Microsoft Download Center Web site: (
  3. Install Office 2003 Web Components version 3 as described on the Microsoft Download Center.

More information

When you experience the behavior that is mentioned in the "Symptoms" section, you may receive a message at the end of the Office 2003 SP2 installation that states that Office 2003 SP2 was not successfully installed. In this case, the Office 2003 Office Web Components were not successfully installed. However, the rest of Office 2003 SP2 was successfully installed. If you installed the Office XP Office Web Components from the Office 2003 CD-ROM, Office XP Web Components Service Pack 2 (SP2) will also be successfully installed when you install Office 2003 SP2.

For more information about how to use the log files that are created when you try to update Microsoft Office 2003 to help you determine the cause of an unsuccessful Microsoft Office update, click the following article number to view the article in the Microsoft Knowledge Base:
884290  ( ) How to troubleshoot an update installation by using log files in Office 2003
kbofficewebspread kbofficewebpivot kbofficewebchart kberrmsg kbtshoot kbprb KB909074
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support