When you install Microsoft Office 2003 Service Pack 2 (SP2),
you receive the following error message:
version of the product was not found on your system.
may experience the following behavior:
- The Office 2003 Web Components are not updated as
- A message that is similar to the following message is
logged in the log file:
This issue may occur if Microsoft Office 2003 Web Components
version 2 or Microsoft Office 2003 Web Components version 3 is installed on the
To resolve this issue, use one of the following methods as
Method 1: Office 2003 Web Components version 3 is installed on the computer
No action is required. This version of the Office Web Components
is up to date.
Method 2: Office 2003 Web Components version 2 is installed on the computer
To resolve this issue, follow these steps:
- Remove Office 2003 Web Components version 2. To do this,
follow these steps:
- Click Start, click Control
Panel, and then click Add or Remove
- In the list of currently installed programs, click
Microsoft Office 2003 Web Components, and then click
- Download Office 2003 Web Components version 3 from the
Microsoft Download Center Web site:
- Install Office 2003 Web Components version 3 as described
on the Microsoft Download Center.
When you experience the behavior that is mentioned in the
"Symptoms" section, you may receive a message at the end of the Office 2003 SP2
installation that states that Office 2003 SP2 was not successfully installed.
In this case, the Office 2003 Office Web Components were not successfully
installed. However, the rest of Office 2003 SP2 was successfully installed. If
you installed the Office XP Office Web Components from the Office 2003 CD-ROM,
Office XP Web Components Service Pack 2 (SP2) will also be successfully
installed when you install Office 2003 SP2.
For more information
about how to use the log files that are created when you try to update
Microsoft Office 2003 to help you determine the cause of an unsuccessful
Microsoft Office update, click the following article number to view the article
in the Microsoft Knowledge Base:
How to troubleshoot an update installation by using log files in Office 2003