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Article ID: 910336 - Last Review: May 23, 2014 - Revision: 11.0

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Summary

Use the troubleshooter in this article to resolve Windows Update errors "0x80070002" or "0x80070003". This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully.

Resolution

Windows 8.1, Windows 8, or Windows 7

If you are running Windows 8.1 Windows 8, or Windows 7, follow these steps:
  1. Use the Windows Update troubleshooter below. To start the troubleshooter, click run now.
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    The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn more (http://support.microsoft.com/mats/windows_update/) run now (http://go.microsoft.com/?linkid=9830262)
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  2. Install Windows Update again.

Did this fix the problem?

Check whether the problem is fixed. If the problem is not fixed, you can contact us for more help, connect with Answer Desk for expert help (http://support.microsoft.com/contactus) .

Windows Vista or Windows XP

If you are running Windows Vista or Windows XP Service Pack 3 (SP3), follow these steps:
  1. Use the Windows Update troubleshooter below. To start the troubleshooter, click run now.
    Collapse this imageExpand this image
    The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn more (http://support.microsoft.com/mats/windows_update/) run now (http://go.microsoft.com/?linkid=9767096&entrypointid=MATSKB)
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  2. Install Windows Update again.
If you are running Windows XP Service Pack 2 (SP2), Windows XP Service Pack 1 (SP1), or Windows XP, follow these steps:
  1. Run the Fix it solution below.
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    Fix this problem (http://go.microsoft.com/?linkid=9665683)
    Microsoft Fix it 50202
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  2. Install Windows Update again.

Did this fix the problem?

Check whether the problem is fixed. If the problem is not fixed, you can contact us for more help, connect with Answer Desk for expert help (http://support.microsoft.com/contactus) .

Additional manual steps

If the Windows Update troubleshooter can't resolve your problem, follow these steps to resolve the problem manually:

Step 1: Stop the Windows Update service

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You must be logged on as an administrator to perform these steps.
  1. Open Administrative Tools from Control Panel. Open Control Panel, type administrative tools in the search box, and then click Administrative Tools.
  2. Double-click Services.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the Name column heading to sort the names in reverse order.
  4. Find the Windows Update service, right-click it, and then click Stop. If you are running Windows XP, find the Automatic Updates service, right-click it, and then click Stop.
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Step 2: Delete temporary update files in the SoftwareDistribution folder

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  1. Open File Explorer (in Windows 8.1 and Windows 8) or Windows Explorer (in Windows 7, Windows Vista and Windows XP).
  2. Double-click the local hard disk where Windows is installed, typically drive C.
  3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
  4. Double-click the DataStore folder to open it, and then delete all files and folders in the folder.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
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Step 3: Restart the Windows Update service

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You must be logged on as an administrator to perform these steps.
  1. Open Administrative Tools from Control Panel. Open Control Panel, type administrative tools in the search box, and then click Administrative Tools.
  2. Double-click Services.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the Name column heading to sort the names in reverse order.
  4. Find the Windows Update service, right-click it, and then click Start. If you are running Windows XP, find the Automatic Updates service, right-click it, and then click Start.
  5. Close the Services window and the Administrative Tools window.
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Step 4: See which updates are installed on the computer

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Deleting temporary update files will help solve the problem, but it will also delete the history in Windows Update. You can still see which updates are installed on your computer by going to Installed Updates.

To do this, open Installed Updates by opening Control Panel in Category view, clicking Programs, and then, under Programs and Features, clicking View installed updates. If you are running Windows XP, click Start, click Control Panel, and then double-click Add or Remove Programs. On the top right, select the Show updates check box.
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Step 5: Use the DISM or System Update Readiness tool

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If the problem continues after you have followed the steps above, use the Deployment Image Servicing and Management (DISM) tool or the System Update Readiness tool to fix Windows Update corruption errors. To learn more about this, go to Fix Windows corruption errors by using the DISM or System Update Readiness tool (http://support.microsoft.com/kb/947821) .
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More information

This problem occurs when some files in the Windows Update are missing, even though the update is downloaded and extracted successfully, from one of the following locations:
  • The Microsoft Windows Update Web site
  • The Microsoft Update Web site
  • The Microsoft Windows Server Update Services (WSUS) server
The Windows Update may fail, a red X may appear adjacent to the update, with an error code, either:
  • 0x80070002
  • 0x80070003

Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Starter Edition
Keywords: 
kbtshoot kbmsifixme kbfixme kbcip kbconsumer kbprodselector kbquadranttechsupp KB910336
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