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Article ID: 910337 - Last Review: July 9, 2014 - Revision: 4.0

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Summary

When you try to download updates from Windows Update or Microsoft Update, you may receive error 0x8DDD0018 when the Background Intelligent Transfer Service (BITS) is not running, or when BITS cannot successfully connect to Windows Update or Microsoft Update. This article describes how to resolve this problem by configuring BITS.

When you try to start BITS, you may receive error messages that depend on the configuration of your computer. This article also lists these error messages and explains how to resolve the errors.

Resolution

Verify that BITS is correctly configured

Verify that BITS is correctly configured. Then, try to start BITS. When you try to start BITS, you may receive one of several error messages. These error messages are listed in the "Troubleshooting steps" section. If you receive an error message when you try to start BITS, follow the steps in the section that corresponds to the error message that you receive.

To verify that BITS is correctly configured and then start BITS, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. Double-click Background Intelligent Transfer Service.
  3. In the Startup type box, click Manual, and then click Apply.
  4. Click the Log On tab, and then verify that the service is enabled in every hardware profile that is listed. If the service is disabled in one or more hardware profiles, click the hardware profile, click Enable, and then click Apply.
  5. Click the General tab, and then click Start.
If BITS starts successfully, run Windows Update or Microsoft Update to obtain updates. If you successfully obtain updates, follow steps 1 to 3 again. However, in step 3, click Automatic instead of Manual.

Troubleshooting steps

Error 1083: The executable program that this service is configured to run in does not implement the service. (0x8007043B)
If you receive this error message, follow these steps:
  1. Click Start, click Run, type Regsvr32 %windir%\system32\qmgr.dll, and then click OK.
  2. Click Start, click Run, type regsvr32 %windir%\system32\qmgrprxy.dll, and then click OK.
  3. Click Start, click Run, type services.msc, and then click OK.
  4. Double-click Background Intelligent Transfer Service.
  5. In the General tab, click Start.
Error 1068: The dependency service or group failed to start. (0x8007042c)
If you receive this error message, use one of the following methods to resolve the problem, depending on the operating system.
  1. Click Start, click Run, type services.msc, and then click OK.
  2. Right-click Remote Procedure Call (RPC), and then click Start.
  3. Right-click Background Intelligent Transfer Service, and then click Start.
Windows could not start the Background Intelligent Transfer service on the local computer. For more information review the system event log. If this is a non-Microsoft service contact the service vendor and refer to service-specific error code -2147024894. (0x80070002)
If you receive this error message, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
  3. If the registry subkey exists, go to step 4. If the registry subkey does not exist, create the registry subkey. To do this, follow these steps:
    1. Right-click Backup Restore, point to New, and then click Key.
    2. Type FilesNotToBackup, and then press ENTER.
  4. Quit Registry Editor.
  5. Click Start, click Run, type services.msc, and then click OK.
  6. Double-click Background Intelligent Transfer Service.
  7. In the General tab, click Start.
Error 1079: The account specified for this service is different than the account specified for other services running in the same process. (0x80004015)
If you receive this error message, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK
  2. Double-click Background Intelligent Transfer Service.
  3. Click the Log On tab.
  4. Click Local System account, and then click OK.
  5. Right-click Background Intelligent Transfer Service, and then click Start.
Windows could not start the Background Intelligent Transfer service on the local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor and refer to service-specific error code 2147942487. (0x80070057)
This error indicates that the Windows HTTP proxy settings are invalid. To resolve this problem, remove the HTTP proxy settings. To do this, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. Type Proxycfg.exe, and then press ENTER.

    The current proxy settings are displayed.
  3. Type Proxycfg –d, and then press ENTER to remove the proxy settings.
  4. Click Start, click Run, type services.msc, and then click OK.
  5. Double-click Background Intelligent Transfer Service.
  6. In the General tab, click Start.
Error 5: Access is Denied
This error indicates that the access permissions for BITS have been modified. To repair these access permissions, use one of the following methods, depending on the operating system.
  1. Click Start, click Run, type cmd, and then click OK.
  2. Type the following command, and then press ENTER:
    sc sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
  3. Click Start, click Run, type services.msc, and then click OK.
  4. Double-click Background Intelligent Transfer Service.
  5. In the General tab, click Start.
Windows could not start the Background Intelligent Transfer service on the local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor and refer to service-specific error code -2147467243. (0x80080005)
This error message is similar to the "Error 5: Access is Denied" error message. To resolve this problem, follow the steps described in the "Error 5: Access is Denied" section.
Error: Path not found (0x80070003)
If you receive this error message, follow these steps:
  1. Verify that the following folder exists:
    %systemdrive%\Documents and Settings\All users\Application Data\Microsoft\Network\Downloader
    If this folder does not exist, create the folder.
  2. Verify that the profile locations in the registry are accurate. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
    214653  (http://support.microsoft.com/kb/214653/ ) How to set the path for the All Users profile
Windows could not start the Background Intelligent Transfer service on the local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor and refer to service-specific error code 2147746132 or -2147220986. (0x80040154)
This error indicates that the COM+ catalog is corrupted. To resolve this problem, follow the steps in the following Microsoft Knowledge Base article:
315296  (http://support.microsoft.com/kb/315296/ ) How to clean up a damaged COM+ catalog

More information

Additional issue - error 0x80200013

When you click Review your update history in Windows Update or Microsoft Update, and when you view the %Windows%\Windowsupdate.log file, you may receive error 0x80200013.

BITS can request ranges of updates. However, if the network proxy or firewall device does not support range requests, BITS cannot download updates. In this situation, BITS returns the 0x80200013 error code. When this problem occurs, the %windir%\Windowsupdate.log displays the following entry:
Download job failed due to insufficient range support
To resolve this problem, contact the vendor of the network proxy or firewall device.

References

To resolve Windows Update error 0x8DDD0018 on Windows Vista, see Windows Update error 80070422, 80244019, or 8DDD0018 (http://windows.microsoft.com/en-us/windows-vista/windows-update-error-80070422-80244019-or-8ddd0018) .

Applies to
  • Microsoft Update
  • Microsoft Windows Update
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbtshoot kbprb KB910337
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