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Article ID: 910849 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

When a program calls ExitWindowsEx(EWX_LOGOFF|EWX_FORCE,NULL) in Microsoft Windows XP, the Windows session remains locked.

This problem occurs when the following conditions are true:
  • The DisableCAD Group Policy setting is enabled.
  • A user has locked the Windows session.
  • A screensaver is running that has the On resume, password protect option turned on.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Restart requirement

You must restart your computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Licdll.dll5.1.2600.1776398,84819-Nov-200504:03x86SP1
Winlogon.exe5.1.2600.1776483,32819-Nov-200503:44x86SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Licdll.dll5.1.2600.2800423,93619-Nov-200504:14x86SP2
Winlogon.exe5.1.2600.2800503,80819-Nov-200503:48x86SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbwinxppresp3fix kbbug kbfix kbHotfixServer kbqfe KB910849
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