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Article ID: 911904 - Last Review: September 23, 2011 - Revision: 3.0

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SYMPTOMS

When you play certain .avi files in Microsoft Windows Media Player, you receive the following error message:
0x800705aa - Insufficient system resources exist to complete the requested service.
Typically, the .avi files are uncompressed and have a large frame size.

CAUSE

This problem occurs because the AVI reader exceeds the maximum size that is permitted for a read operation.

RESOLUTION



The following file is available for download from the Microsoft download center:
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Download
Download the WindowsXP-KB911904-x86-ENU.exe package now. (http://download.microsoft.com/download/8/8/E/88EA3132-208C-4655-A5BC-2811F42DEA9A/WindowsXP-KB911904-x86-ENU.exe)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotifx has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Quartz.dll6.5.2600.28071,287,68007-Dec-200502:48x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Keywords: 
atdownload kbfix kbqfe kbhotfixserver KB911904
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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