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Article ID: 912153 - Last Review: August 8, 2007 - Revision: 5.1

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SYMPTOMS

When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730  (http://support.microsoft.com/kb/935730/ ) Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

Installation Information

After you install this hotfix, clear the Microsoft Internet Explorer cache. To do this, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. In the Browsing history area on the General tab, click Delete.
  4. In the Delete Browsing History dialog box, click Delete Cookies, and then click Yes.
  5. In the Delete Browsing History dialog box, click Delete Files, and then click Yes.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB912153
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