DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 912324 - Last Review: June 20, 2014 - Revision: 6.0

The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

Symptoms

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You create an e-mail message template for accounts.
  • You call the InstantiateTemplateRequest method and the InstantiateTemplateResponse method to create the e-mail message from the new template programmatically.
When you call the methods, the e-mail message is not created. Additionally, you receive the following error message:
0x80040248: Invalid Xml entity name.
If you turn on tracing, the following error message is logged in the trace log file:
The name passed in for the entity, Root, does not match the logical name email, ErrorCode: -2147220920.

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730  (http://support.microsoft.com/kb/935730/ ) Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

References

For more information about how to enable tracing in Microsoft CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
907490  (http://support.microsoft.com/kb/907490/ ) How to enable tracing in Microsoft Dynamics CRM
For more information about how to set up the Microsoft CRM Web service, see the "Setting up the Web services" topic in the Microsoft CRM 3.0 Software Development Kit (SDK).
Keywords: 
kbmbsemail kberrmsg kbbug kbmbsmigrate KB912324
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support