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Article ID: 912815 - Last Review: September 19, 2007 - Revision: 4.1

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Consider the following scenario. In Microsoft CRM 1.2, you create a custom view that contains filter criteria in the Owner field. For example, you create a custom view for the Account entity that uses the following filter criterion:
Owner Equals CRMAdmin
You upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0. If you then modify the filter criteria for the custom view, the contents of the Owner field are replaced by the following items:
  • Text that reads "Enter a value"
  • A yellow warning (!) symbol
Note The upgraded custom view is fully functional. You experience a problem only when you try to change the filter criteria for the custom view. You cannot determine the contents of the Owner field because all the potential owners are replaced by the message "Enter a value."

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731  (http://support.microsoft.com/kb/935731/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 1 and Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbbug kbqfe kbhotfixserver kbmbscustomization kbmbsmigrate KB912815
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