Microsoft small business knowledge base

Article ID: 912995 - Last Review: October 14, 2008 - Revision: 2.1


When you try to start Microsoft Student or Microsoft Encarta, the program may stop responding (hang) or repeat the following error message:
Please wait while Windows configures


This issue may occur if the installation of Microsoft Word or the installation of Microsoft Office is corrupted.


To resolve this issue, remove and then reinstall Office or Word. To do this, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. Remove Office and Word if they are listed.
  3. Start Student or start Encarta.
  4. Quit Student or quit Encarta.
  5. Insert your Office or Word CD, and then follow the prompts to reinstall the program.
  6. Start Word after the installation is complete to make sure that the setup was successful.
  7. Start Student again or start Encarta again.

  • Microsoft Encarta Standard 2007
  • Microsoft Encarta Premium 2007
  • Microsoft Student 2006
  • Microsoft Student with Encarta Premium 2007
  • Microsoft Encarta Premium 2009
  • Microsoft Student with Encarta Premium 2009
kbexpertisebeginner kberrmsg kbprb KB912995
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