DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 913405 - Last Review: September 29, 2011 - Revision: 7.0

On This Page

SYMPTOMS

After you install a Microsoft wireless pointing device, you may notice the following symptoms when the computer is inactive:
  • The screen saver does not start.
  • The computer does not standby to save power resources.
  • The computer does not hibernate to save power resources.
  • The power management features do not work.

CAUSE

This behavior may occur because of a startup program that is installed with the CyberLink PowerDVD software or the CyberLink PowerCinema software. The PCMService.exe program starts when the computer starts and interaction at some level between this and the Wireless receiver prevents the computer from becoming idle. Therefore, the screen saver and the other idle-related features do not start.

Additionally, this issue may occur if the PCM and DVDLauncher services are running in the background. The PCM service is part of the Dell operating system that is used to start media programs faster. The DVDLauncher is a program that is used for DVD playback. This issue also occurs in Windows Vista premium and in Windows Vista Ultimate because of the media center functionality that is built in.

WORKAROUND

To work around this behavior, use one of the following methods.

Method 1: Turn off the PCMService.exe program

  1. Open System Configuration. To do this in Windows XP, click Start, click Run, type msconfig, and then click OK.

    To open System Configuration in Windows Vista, click Start
    Collapse this imageExpand this image
    the Start button
    , type System Configuration in the Start Search box, and then click System Configuration in the Programs list.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. On the Startup tab, click to clear the PCMService startup item check box.
  3. Click Apply, and then click Close.
  4. When you are prompted to restart the computer, click Restart.

Method 2: Remove the PowerDVD software

  1. Open Add or Remove Programs. To do this in Windows XP, click Start, click Run, type appwiz.cpl, and then click OK.

    To open Add or Remove Programs in Windows Vista, click Start
    Collapse this imageExpand this image
    the Start button
    , type Add or Remove Programs in the Start Search box, and then click Add or Remove Programs in the Programs list.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. In the list of currently installed programs, click PowerDVD.
  3. Click the Change/Remove button, and then follow the steps that appear on the screen to remove the program.

RESOLUTION

To resolve this behavior, plug in a wireless receiver, and then visit the following Microsoft Windows Update Web site to check for updates:
http://update.microsoft.com/ (http://update.microsoft.com/)
Install the update that is displayed as Optional Hardware Update and has the following title:
Microsoft HID Non-User Input Data Filter
Or, install the latest IntelliPoint or IntelliType software. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/downloads (http://www.microsoft.com/hardware/downloads)

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Wireless Laser Desktop 7000
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 3000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Optical Mouse 1.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 2000
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Wheel Mouse
  • Microsoft Wireless Desktop
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless Laser Desktop 5000
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Desktop for Mac
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Optical Desktop 2.1
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop 700
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop for Bluetooth
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Natural Wireless Laser Mouse 6000
  • Microsoft Natural Ergonomic Desktop 7000
  • Microsoft Wireless Optical Desktop 3000
Keywords: 
dftsdahomeportal kbprb KB913405
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support