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Article ID: 914906 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

A Microsoft Windows XP Starter Edition-based computer continuously restarts. Additionally, you receive an error message that resembles the following:
Unsupported State(2)
In some cases, you may be prompted to type the password for the Owner account after several restarts.

Note The information in this article applies to the following language releases of Windows XP Starter Edition:
  • Arabic
  • Brazilian Portuguese
  • Hindi
  • Indonesian
  • Malay
  • Spanish for Latam
  • Tamil
  • Thai
  • Turkish
  • Vietnamese

CAUSE

This problem occurs if the Catalog database is corrupted because of unreliable commit operations. Windows XP Starter Edition relies on the Catalog database to validate the integrity of system files.

RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:

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Download
Download the 914906 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=557B2B61-622A-4373-BDE2-BE7F90C5C510)

Release Date: May 16, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Cryptsvc.dll5.1.2600.284562,46411-Feb-200603:48x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Hotfix installation instructions

  1. Start the computer in Safe Mode. To do this, follow these steps:
    1. Restart the computer.
    2. After the BIOS information is displayed, press F8.

      Note On a computer that is configured to run under multiple operating systems, you can press F8 when the Boot menu appears.
    3. When the Windows Advanced Options menu appears, select Safe Mode, and then press ENTER.
    4. When the Boot menu reappears and Safe Mode appears in blue text at the bottom of the screen, select the operating system that you want to start, and then press ENTER.
  2. Back up the data on the computer.
  3. Reinstall Windows XP Starter Edition by using the recovery CD that is provided by the OEM.
  4. Apply the hotfix.
  5. Restart the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Keywords: 
kbautohotfix kbqfe kbhotfixserver atdownload kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB914906
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