Consider the following scenario:
- You install the Microsoft Windows Small Business Server (Windows SBS) 2003
Transition Pack on a Windows SBS 2003-based
- The Backup Exec program is installed on this
- The Windows SBS 2003 Transition Pack
indicates that it has installed successfully.
In this scenario, the installation may silently fail. The
computer is now neither a Windows SBS 2003-based computer nor
a Microsoft Windows Server 2003-based computer.
Additionally, you may
experience one or more of the following symptoms:
- The computer displays a Windows Server 2003 startup
screen, but the Microsoft Windows XP logo appears in the Start menu. The Windows XP logo may also appear when a service starts or when you run the Winver tool.
- The Windows SBS 2003 Transition Pack stops and
then displays an error message that states that you are running Microsoft Small Business
Server 4.0 or Microsoft Small Business Server 4.5.
- If you try to install Windows Server 2003 Service Pack 1 on
the computer, a Windows Activation window appears when the computer restarts. However, Windows does not start.
- Windows SBS 2003-specific functionality, such
as licensing, is still referenced. However, the functionality does not work because of missing DLL
- The Terminal Services service is unavailable in Add or
- The product ID (PID) is still a Windows SBS 2003 PID.
Note To view the PID, right-click My Computer, and
then click Properties. The PID appears in the
Registered section on the General tab.
Typically, a Windows SBS 2003 PID starts with 74995.
This issue occurs because the Windows SBS
2003 Transition Pack does not finish installing. When you install the Windows
SBS 2003 Transition Pack, the software verifies the version
of Windows SBS 2003 that is installed. In this scenario, the
Transition Pack determines that the version of Windows SBS 2003 is
earlier than what the Transition Pack supports. Therefore, the Transition Pack
cannot complete the conversion process.
The Transition Pack uses the
following registry subkey to determine the Windows SBS 2003 version:
- This registry subkey is no longer used by Microsoft Small Business Server 2000 or by Windows SBS 2003.
- When you install version 9.x or version 10.x of the Backup
Exec program on a computer that is running Small Business Server 2000
or Windows SBS 2003, the Backup Exec program adds this
To resolve this problem immediately, contact Microsoft
Product Support Services for more information. For a complete list of Microsoft
Product Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information, visit the following Microsoft Web
third-party products that this article discusses are manufactured by companies
that are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of these products.