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Article ID: 915056 - Last Review: October 6, 2011 - Revision: 2.0

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SUMMARY

Microsoft has released an update for Microsoft Office 2004 for Mac. This article describes the following information about the update:
  • Improvements that are included in the update
  • How to obtain the update

INTRODUCTION

This article describes an update that fixes issues in Microsoft Entourage 2004 for Mac that occur after you install Microsoft Office 2004 for Mac Service Pack 2 (11.2.0). We strongly recommend that all Entourage 2004 for Mac users who have installed Microsoft Office 2004 for Mac Service Pack 2 (11.2.0) install this update.

MORE INFORMATION

Improvements that are included in the Microsoft Office 2004 for Mac 11.2.1 Update

The Microsoft Office 2004 for Mac 11.2.1 Update provides the following improvements.

Improvements for Entourage 2004 for Mac

  • Messages, events, and contacts in Microsoft Exchange Server accounts are correctly synchronized after a mailbox move
    This update fixes a synchronization issue in Entourage 2004 for Mac that occurs after you install Office 2004 for Mac Service Pack 2 (11.2.0). This synchronization issue may cause data loss if the following conditions are true:
    • Entourage 2004 for Mac tries to synchronize with a Microsoft Exchange Server mailbox.
    • The Microsoft Exchange Server mailbox was moved to a different server that is running Exchange Server.

      Note System administrators typically perform mailbox moves.
    If this update is not installed, folders may appear to be duplicated. Additionally, messages, events, and contacts may be deleted the first time that Entourage 2004 for Mac tries to synchronize with the moved mailbox.

    Note Your mailbox might be affected by this issue if one of the following conditions is true:
    • Your mailbox contains duplicate folders.
    • Your mailbox is missing messages, events, or contacts.
    If you experience this issue, exit Entourage 2004 for Mac immediately. Do not install this update or start Entourage 2004 for Mac again until you resolve this issue. For more information about how to resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    909574  (http://support.microsoft.com/kb/909574/ ) After an Exchange Server mailbox is moved to a different storage group, messages in Entourage 2004 for Mac are deleted when Entourage 2004 for Mac first tries to synchronize with the moved mailbox
    Note Exchange Server folders that are not in your mailbox, such as delegated folders, shared folders, and public folders are read-only unless the Microsoft Exchange Update for SP2 is installed. For more information about this software update, visit the following Microsoft Web site:
    http://www.microsoft.com/mac/default.aspx?pid=exupsp2 (http://www.microsoft.com/mac/default.aspx?pid=exupsp2)
  • Entourage 2004 for Mac users can now use reserved characters in display names
    This update fixes an issue that affects Entourage 2004 for Mac users who have one or more of the following reserved characters in the display name of their Exchange Server accounts:
    • The less than sign (<)
    • The greater than sign (>)
    • ampersand (&)
    If you use Entourage 2004 for Mac, you may receive an error message when you try to set Exchange Server account permissions for delegation or sharing if you have a reserved character in your display name. This issue does not occur if you install this update.

  • Weekly calendars now print correctly
    This update fixes an issue in which Entourage 2004 for Mac closes unexpectedly when you print calendars in the Week view or in the Work Week view. The issue occurs if the week that follows the week that is being printed has an all-day event on its first day. For example, this issue will occur in the following scenario. You set Sunday as the first day of the week. Then, you schedule an all-day event for the Sunday that follows the week that you want to print.

    Note You can select the day that you want to appear as the first day of the week in the Calendar section of the Entourage 2004 for Mac preferences.

How to obtain the Microsoft Office 2004 for Mac 11.2.1 Update

The following files are available for download from the Microsoft Download Center:
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Download
Download the 915056 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=4393460e-d543-44c4-98db-fa5f94d06a69&amp;DisplayLang=en) Release Date: October 20, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Note The Readme file that is included with the Microsoft Office 2004 for Mac 11.2.1 Update includes the following important release information:
  • System requirements
  • Information about how to determine whether the service pack is installed
  • Information about support options for this update

APPLIES TO
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbupdate kbfix kbdownload atdownload KB915056
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