Microsoft small business knowledge base

Article ID: 915167 - Last Review: July 19, 2012 - Revision: 4.0


When you try to install or uninstall Palm HotSync software on a Microsoft Windows XP Home Edition-based computer, the process stops, and you receive the following error message:
Internal Error 2738


To resolve this issue, install Microsoft Windows Script Host Version 5.7.

The following file is available for download from the Microsoft Download Center:
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Download the Windows Script 5.7 for Windows XP package now. (
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  ( ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

More information

For information about your hardware manufacturer, visit the following Web site: (
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows XP Home Edition
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