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Article ID: 915389 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

You use a compressed (zipped) folder on a Microsoft Windows XP-based computer. When you try to remove a password from the compressed folder or add a password to the compressed folder, you receive the following error message:
Compressed (Zipped) Folders Error
Cannot create output file
The password is not successfully removed or successfully added for some files.

CAUSE

This problem occurs because of a sharing violation error. The Windows shell creates a thread for the shell folder view. The thread reads the properties of compressed files. The thread opens compressed files that have the read permission but do not have the write permission. However, when you try to remove a password from a compressed folder or add a password to a compressed folder, you must have the write permission. Therefore, the sharing violation error occurs.

Note In this scenario, the sharing violation error occurs because of a timing issue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix:
  • Windows XP Service Pack 1 (SP1)
  • Windows XP SP2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP1 x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Fldrclnr.dll6.0.2800.157982,43220-Aug-200422:01x86SP1
Shell32.dll6.0.2800.18248,351,74406-Apr-200603:41x86SP1
Sxs.dll5.1.2600.1579700,92820-Aug-200422:01x86SP1
Comctl32.dll6.0.2800.1824925,18405-Apr-200612:41x86None
Controls.manNot applicable1,81206-Apr-200603:49Not applicableNone
Comctl.manNot applicable62106-Apr-200603:49Not applicableSP1
Windows XP SP2 x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Shell32.dll6.0.2900.28818,455,16806-Apr-200603:31x86SP2
Xpsp3res.dll5.1.2600.288123,04006-Apr-200600:10x86SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
306531  (http://support.microsoft.com/kb/306531/ ) How to use compressed (zipped) folders in Windows XP
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertiseinter kbqfe kbhotfixserver KB915389
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