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Article ID: 915433 - Last Review: November 15, 2007 - Revision: 3.4

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SUMMARY

This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart your computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • The files that the hotfix package contains.

INTRODUCTION

This article describes the Office 2003 issue that is fixed in the Office 2003 post-Service Pack 2 hotfix package that is dated April 24, 2006.

Issues that the hotfix package fixes

This hotfix fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you install Office 2003, you receive an error message that is similar to the following:
    Fatal Error. Install aborts with CRC failure
    Failed to download file: OSE.EXE.
    Error 0x80070017
    Failed to download file.
    Error 0x80070017
    failed to wait for file
    LocalCache has failed.  EnforceCache has been set.  Exiting.
    Note The updated Office Source Engine (Ose.exe) file on the administrative installation point does not have to be updated after you install this hotfix to resolve this issue.


New Office 2003 functionality that is added in this hotfix

When you install the hotfix that is described in this article, a new functionality is added to Office 2003. This new functionality allows the Office Source Engine to recognize system environment variables in the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\{OfficeProductGUID}\Sources\{OfficeProductGUID}
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
919293  (http://support.microsoft.com/kb/919293/ ) How to enable the Office Source Engine to recognize system environment variables in the Office Delivery sources path when you use Office 2003

MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Regression issues

If a transform file such as office2003.mst is not stored in the installation root folder, the transform file cannot be cached correctly during the installation process of this hotfix. Therefore, a critical failure during Setup will occur. To work around this issue, make sure that all transform files are stored in the installation root folder.

Prerequisites

This hotfix is a Microsoft Office 2003 Service Pack 2 (SP2) hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed.

For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
887616  (http://support.microsoft.com/kb/887616/ ) Description of Office 2003 Service Pack 2

Restart information

You may have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

File information

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office2003-kb915433-glb.exe11.0.8020.0853,24005-Apr-200617:03x86
Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Offsrcengff.mspNot Applicable11,232,25605-Apr-200616:29Not Applicable
After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

Additional notes

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ose.exe11.0.8020.090,30404-Apr-200601:21x86
For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package. For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office PowerPoint 2003
Keywords: 
kbautohotfix kboffice2003sp3fix kbfix kbhotfixrollup kboffice2003presp3fix kbqfe kbhotfixserver KB915433
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