DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 915487 - Last Review: September 19, 2007 - Revision: 5.1

Hotfix Download Available
View and request hotfix downloads
 
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

On This Page

SYMPTOMS

Symptom 1

When you try to merge records in Microsoft Dynamics CRM 3.0, you receive the following error message:
The logged-on user does not have sufficient privileges to perform the requested action.
This problem occurs with records such as contacts, accounts, and leads. This problem occurs if the following conditions are true:
  • You have the Delete privilege at the user level for the records.
  • You are not the owner of the records.

Symptom 2

When you try to add a quote, an order, or an invoice to an opportunity that has multiple relationships to contact, you receive the following error message:
Server Error in '/' Application.

Unspecified error
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Unspecified error

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [COMException (0x80004005): Unspecified error] Microsoft.Crm.Platform.ComProxy.CRMQuoteClass.GenerateFromOpportunity(CUserAuth& Caller, String OpportunityId, String ColumnSetXML) +0 Microsoft.Crm.Application.Platform.Quote.CreateFromOpportunity(Opportunity toCreateFrom) +71 Microsoft.Crm.Web.SFA.OpportunityDetailPage.AddRelatedQuote(Object sender, DataEventArgs e) +81 Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity) +176 Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) +89 Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +57 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) +83 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13 Microsoft.Crm.Web.SFA.OpportunityDetailPage.ConfigureForm() +468 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731  (http://support.microsoft.com/kb/935731/ ) Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbmbsadministration kbhotfixserver kbqfe kbmbsmigrate KB915487
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support