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Article ID: 915757 - Last Review: October 26, 2007 - Revision: 3.2

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SYMPTOMS

When you accept an activity from a queue in Microsoft Dynamics CRM 3.0, the owner of the activity does not change to your user account. To change the owner to your user account, you must assign the activity to yourself and then accept the activity.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 is available for Microsoft Dynamics CRM 3.0


This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730  (http://support.microsoft.com/kb/935730/ ) Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbcrmv3cno kbexpertisebeginner kbbug kbmbsmigrate kbqfe kbhotfixserver KB915757
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