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Article ID: 915791 - Last Review: August 18, 2007 - Revision: 3.4

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

You create a new appointment in Microsoft Office Outlook and then enable the Track in CRM option. When you synchronize Microsoft Outlook with Microsoft Dynamics CRM 3.0, the appointment time may change.

CAUSE

This problem may occur when the time zone for your user account in the Web client of Microsoft Dynamics CRM 3.0 differs from the time zone that is set on the computer that is running Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Note The default time zone for users that are running the Web client for Microsoft Dynamics CRM 3.0 is Pacific Time.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbcrmv3cno kbexpertisebeginner kbfix kbbug kbhotfixserver kbmbsmigrate KB915791
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