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Article ID: 916850 - Last Review: April 11, 2006 - Revision: 1.4

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SYMPTOMS

When you try to apply a Microsoft Data Access Components (MDAC) software update, you are prompted by a dialog box to send an error report to Microsoft. The text of this dialog box is similar to the following:
A recently applied update, KB911562, failed to install.

When you click the 'Send Report' button, data concerning why this update was unable to install will be sent to Microsoft.
Most of the time, this dialog box does not indicate a crash in the installer. Instead, the Send Error dialog box appears because the installer detects that the software update that you are running corresponds to a different version of MDAC than the version that is actually installed on the computer.

RESOLUTION

To resolve this issue, apply the correct software update for the version of MDAC that is actually running on the computer. To determine what version of MDAC is installed, we recommend that you run the Component Checker utility. For more information, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=8F0A8DF6-4A21-4B43-BF53-14332EF092C9 (http://www.microsoft.com/downloads/details.aspx?FamilyId=8F0A8DF6-4A21-4B43-BF53-14332EF092C9)
You should select a software update that is appropriate for your configuration. The file name of the software update depends on the operating system and the version of MDAC that is installed.

Windows 2000

Collapse this tableExpand this table
MDAC versionSoftware update name starts with this string
MDAC 2.5 Service Pack 3 (SP3)MDAC253-
MDAC 2.7 Service Pack 1 (SP1)MDAC271-
MDAC 2.8MDAC28-
MDAC 2.8 Service Pack 1 (SP1)MDAC281-

Windows XP Service Pack 1 (SP1)

Collapse this tableExpand this table
MDAC versionSoftware update name starts with this string
MDAC 2.7 SP1WindowsXP-
MDAC 2.8MDAC28-

Windows XP Service Pack 2 (SP2)

Select a software update that has a name that starts with "WindowsXP-".

Windows Server 2003

Select a software update that has a name that starts with "WindowsServer2003-".

MORE INFORMATION

Why error reporting occurs

Frequently, critical MDAC software updates are selected for you by an administrator or by one of several automated deployment tools. These tools include logic that lets the system determine the version of the software update for a particular issue that should be offered to a computer because of its configuration. The error-reporting mechanism is designed to help Microsoft make sure that this logic is working correctly. The error-reporting mechanism also helps Microsoft quickly discover and correct any problems with the logic.

What data is sent

If you click What data does this report contain? in the dialog box, you receive technical details about the data that is submitted. The software update installer sends logs of its attempts to run. These logs include information about MDAC binaries and MDAC-related registry keys that the installer found when it tried to update the computer.

Microsoft Online Crash Analysis

For more information about the data collection policy at Microsoft for these dialog boxes, and steps that are taken to help protect your privacy, visit the following Microsoft Web site:
http://wer.microsoft.com/responses/en-us/dcp20.aspx (http://wer.microsoft.com/responses/en-us/dcp20.aspx)

REFERENCES

For more information about how to install or use the Component Checker utility, click the following article number to view the article in the Microsoft Knowledge Base:
301202  (http://support.microsoft.com/kb/301202/ ) How to check for MDAC version

APPLIES TO
  • Microsoft Data Access Components 2.8 Service Pack 1
  • Microsoft Data Access Components 2.8
  • Microsoft Data Access Components 2.7 Service Pack 1
  • Microsoft Data Access Components 2.5 Service Pack 3
Keywords: 
kbexpertiseinter kbexpertiseadvanced kbtshoot kbprb KB916850
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