If you sort the grid of a queue by the newest queue items first, the first item in the queue is removed after you click Refresh Grid
to update the queue in Microsoft Dynamics CRM 3.0. Additionally, items that are added to the queue are not displayed after you update the queue.
Note When this problem occurs, you can correctly display the items that are in the queue only by first opening a different area of Microsoft Dynamics CRM 3.0, and then opening the queue that you were viewing.
This problem occurs because the results that are updated from the database and that are displayed in the queue are incorrectly filtered.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Business Solutions CRM software hotfix and update package naming standards