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Article ID: 917688 - Last Review: October 9, 2011 - Revision: 3.0

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SUMMARY

Microsoft has released the April 5, 2006 post-Service Pack 2 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

INTRODUCTION

This article describes the Office 2003 issues that are fixed in the Microsoft Office 2003 post-Service Pack 2 hotfix package that is dated April 5, 2006.

Issue that the hotfix package fixes

This hotfix package fixes the following issue:
  • 917689  (http://support.microsoft.com/kb/917689/ ) Relative hyperlinks are changed and no longer work correctly in a file that is saved in Office 2003
This hotfix package also fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you try to close a Microsoft Office 2007 program, the program may stop unexpectedly (crash). Additionally, you receive an event that resembles the following event when you view the Application log in Event Viewer:
    Collapse this tableExpand this table
    BucketszAppNameszAppVerszModName Offset cHits
    232459281winword.exe 11.0.6568.0mso.dll003c677a10113
    189113252winword.exe11.0.6502.0mso.dll003c2c29199
    130535500powerpnt.exe11.0.6361.0ntdll.dll00010f29104
    130774505powerpnt.exe11.0.6361.0ntdll.dll00011e5876
    125216324winword.exe11.0.6359.0ntdll.dll0004c8e188
    130710605winword.exe11.0.6359.0ntdll.dll 0001103c167
    124914881winword.exe11.0.6359.0mso.dll003b581f744
    87559043winword.exe11.0.6113.0mso.dll003b965a95
    60912693winword.exe11.0.5604.0mso.dll003ba9da 284

MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 3.To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 (SP2) hotfix. To install the hotfix, you must have Office 2003 SP2 installed. For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
    887616  (http://support.microsoft.com/kb/887616/ ) Description of Office 2003 Service Pack 2
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP2 installed or without SP2 installed. However, we have tested this hotfix more extensively on Office 2003 with SP2 than we have on Office 2003 without SP2. If you install this hotfix on a computer that is running Office 2003 without SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You must create or modify a registry key to use the one of the hotfixes that this package contains. For more information about the registry modifications that you must make, click the following article number to view the article in the Microsoft Knowledge Base:
917689  (http://support.microsoft.com/kb/917689/ ) Relative hyperlinks are changed and no longer work correctly in a file that is saved in Office 2003

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Download information:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2003-kb917688-glb.exe11.0.8020.05,965,63205-Apr-200619:04
Microsoft Windows Installer .msp file information:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Msoff.mspNot applicable15,585,28005-Apr-200618:50
After the hotfix is installed, the global version of this hotfix has the file attributes (or later) that are listed in the following table.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ietag.dll11.0.6550.0161,98417-Mar-200521:36
Mso.dll11.0.8020.012,244,67201-Apr-200610:12
Additional notes:
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office PowerPoint 2003
Keywords: 
kbautohotfix kboffice2003sp3fix kboffice2003presp3fix kbHotfixServer kbexpertisebeginner kbfix kbqfe kbhotfixrollup KB917688
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