When you open the queues area of the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Delete
button is missing. This problem occurs even if you have the appropriate permissions to delete queue items.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Business Solutions CRM software hotfix and update package naming standards