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Article ID: 918003 - Last Review: December 17, 2010 - Revision: 4.0

 
Notice
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:

Benefits of genuine Office (http://office.microsoft.com/ll-cc/redir/en-us/HA010205597.aspx )


SYMPTOMS

When you use Office Genuine Advantage to validate your copy of Microsoft Office 2003 or Microsoft Office XP, you receive one of the following error messages:
Validation Failed.
0x8018103

CAUSE

This problem may occur when a blocked or an invalid Office product key is used.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To resolve this problem, follow these steps.

Note When you try to open any Office programs after you complete the steps, you receive a message that prompts you for a valid product key. Have a valid product key available before you start the steps.
  1. Close all Office programs.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click the appropriate subkey for the version of Office that you are running.

    For Office 2003:
    HKEY_LOCAL_MACHINE \Software\Microsoft\Office\11.0\Registration
    For Office XP:
    HKEY_LOCAL_MACHINE \Software\Microsoft\Office\10.0\Registration
  4. Export the Registration subkey. This process creates a backup of the values under the Registration subkey in case the new product key does not work.

    To do this, follow these steps:
    1. Right-click the Registration subkey, and then click Export.
    2. In the Save in list, select a location in which to save the registration entries.
    3. In the File name box, type a name for the .reg file that you want to export, and then click Save.
    Note You can restore the registry settings of the Registration subkey by double-clicking the .reg file that you saved in step 4c. When you do this, the contents of the .reg file are automatically exported to the registry.
  5. Under the Registration subkey, there may be several Globally Unique Identifiers (GUIDs) that contain a combination of alphanumeric characters. Each GUID is specific to a program that is installed on your computer.

    Click a GUID. Then, view the version of Office that is listed in the right pane for the Productname registry entry. After you find the GUID that contains the version of your Office program, follow these steps:
    1. Right-click the DigitalProductID registry entry, click Delete, and then click Yes.
    2. Right-click the ProductID registry entry, click Delete, and then click Yes. For more information about how to identify the correct GUID for the version of the Office that you have installed on your computer, click the following article numbers to view the articles in the Microsoft Knowledge Base:
      832672  (http://support.microsoft.com/kb/832672/ ) Description of numbering scheme for product code GUIDs in Office 2003
      302663  (http://support.microsoft.com/kb/302663/ ) Description of the numbering scheme for product code GUIDs for Office XP programs
  6. Exit Registry Editor.
  7. Open an Office program, such as Microsoft Word. When you receive a message that prompts you for the product key, type the correct product key, and then click OK.
If you still experience problems when you use Office Genuine Advantage to validate your copy of Office, one of the following scenarios may be true:
  • The copy of Office that is installed on your computer may have been installed incorrectly.
  • The copy of Office that is installed on your computer may be a counterfeit version or a pirated version.
For more information about how to tell whether your copy of Office is authentic, visit the following Microsoft Web site:
http://www.microsoft.com/resources/howtotell/default.aspx (http://www.microsoft.com/resources/howtotell/default.aspx)
If you believe you are the victim of counterfeit software, visit the following Microsoft Web site to file a report:
http://www.microsoft.com/piracy/reporting/us.aspx (http://www.microsoft.com/piracy/reporting/us.aspx)

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Small Business Management Edition 2006
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Project 2002 Professional Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Office Genuine Advantage
Keywords: 
kblicensing kbsetup kbactivation kbtshoot kbexpertisebeginner kbprb KB918003
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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