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Article ID: 918990 - Last Review: July 13, 2007 - Revision: 6.1

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The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS

After you change a security role or after you import a customization file in Microsoft Dynamics CRM 3.0, you experience timeouts or slow performance on the computer that is running Microsoft SQL Server. (The Microsoft Dynamics CRM databases are installed on this computer.) You may notice high CPU usage and high memory usage. This problem occurs until the role change operation is complete or until the import process is completed.

Notes
  • Microsoft Dynamics CRM 3.0 updates the privileges for new custom entities after you import a customization file.
  • If you have more than several hundred business units set up in Microsoft Dynamics CRM, the role change operation may take several hours.
  • Typically, this problem occurs if the Microsoft Dynamics CRM 3.0 database contains more than 50 business units.

RESOLUTION

Update rollup information

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.

For more information about Microsoft Dynamics CRM 3.0 Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:
922815  (http://support.microsoft.com/kb/922815/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

About the changes included in this fix

Although you typically experience the problem that is described in the "Symptoms" section when you have more than 50 business units in Microsoft Dynamics CRM, this fix improves performance even when you have fewer than 50 business units in Microsoft Dynamics CRM.

MORE INFORMATION

To change the security roles, follow these steps:
  1. Click Settings.
  2. In the Settings pane, click Settings, click Business Unit Settings, and then click Security Roles.
  3. Double-click a security role.
  4. In the Role dialog box, change privileges for the security role.
  5. Click Save.
To import a customization file, follow these steps:
  1. Click Settings.
  2. In the Settings pane, click Customization, click Import Customization, and then click Browser.
  3. In the Choose file dialog box, locate and then click the customization file that you want to import, and then click Open.
  4. Click Upload.
  5. Click Import All Customizations.
For more information about the problem that occurs when you import customizations in Microsoft Dynamics CRM 3.0 with Windows Internet Explorer 7 installed, click the following article number to view the article in the Microsoft Knowledge Base:
927667  (http://support.microsoft.com/kb/927667/ ) The Import Customizations Web page does not close as expected when you try to import customizations in Microsoft Dynamics CRM 3.0 after you install Internet Explorer 7
For information about performance tuning for CRM 3.0, see the following white paper:
Optimizing the Performance of Microsoft Dynamics CRM 3.0 White Paper (http://www.microsoft.com/downloads/details.aspx?FamilyID=6b32e0b3-5520-48a7-b3cd-d8477d084821&DisplayLang=en)
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbmbsadministration kbhotfixserver kbqfe kbmbsmigrate KB918990
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