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Article ID: 919261 - Last Review: January 15, 2015 - Revision: 2.0

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This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.

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When you run the Data Synchronization Tool to locate information that is not linked to the Microsoft Dynamics CRM 3.0 database, the information is not found. Additionally, you receive the following error message:
String or binary data would be truncated.
Note The Data Synchronization Tool is installed when you install the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.


This problem may occur if you use Microsoft Dynamics GP 9.0. In Microsoft Dynamics GP 9.0, the maximum column length of some fields is longer than it is in earlier versions of Microsoft Dynamics GP. If you enter data values that are longer than the column lengths that are allowed in Microsoft Business Solutions - Great Plains 8.0, you receive the error message that is mentioned in the "Symptoms" section."


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Pkgutil.cmdNot applicable11325-Aug-200604:09
Retrievegpattributevalues.xmlNot applicable1,51517-Aug-200621:34
Kb923437_client.dllNot applicable144,69623-Nov-200606:57

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.


There are no prerequisites to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft CRM Connector for Microsoft Dynamics GP, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB919261$\Spuninst folder.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
887283  ( ) Microsoft Business Solutions CRM software hotfix and update package naming standards

Applies to
  • Microsoft Dynamics CRM Connector for Microsoft Dynamics GP
kbnosurvey kbarchive kbautohotfix kberrmsg kbbug kbhotfixserver kbqfe kbmbsmigrate KB919261
Additional support options
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