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Article ID: 919749 - Last Review: August 25, 2008 - Revision: 3.0

SYMPTOMS

When you try to install updates from the Windows Update Web site or the Microsoft Update Web site, you may receive the following error code:
0x80245003
Additionally, you may receive the following error message:
Windows Update has encountered an error and cannot display the requested page

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, and then click Run.
  2. Type cmd in the Open box, and then click OK.
  3. At the command prompt, type net stop wuauserv, and then press ENTER.
  4. Type rmdir /s %windir%\softwaredistribution\wuredir, and then press ENTER.
  5. Type net start wuauserv, and then press ENTER.
  6. Try to install updates again.

APPLIES TO
  • Microsoft Update
  • Microsoft Windows Update
Keywords: 
kbexpertisebeginner kbtshoot kbprb KB919749
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