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Article ID: 923118 - Last Review: October 9, 2011 - Revision: 3.0

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SYMPTOMS

When you try to start a counter log by using the Performance Logs and Alerts tool in Microsoft Windows XP Service Pack 2 (SP2), you may experience any of the following symptoms:
  • You may receive the following error message:
    The LogName log or alert has not started. Refresh the log or alert list to view current status, or see the application event log for any errors.
    Note LogName is the name of the log that you tried to start.
  • The following warning message may be reported in the Windows Application log:
    Event ID: 2029 The service was unable to add any counters to the LogName log or alert. The log or alert will not be started.
  • Data is missing from the new counter log.
This problem occurs when you use a non-English version of Windows XP.

CAUSE

This problem may occur if the name of the log that you tried to start contains one or more wildcard characters. Wildcard characters in counter log names are not correctly parsed by non-English versions of Windows XP. When this occurs, counters are not added to the log.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites

The following list contains prerequisites for the hotfix:
  • Microsoft Windows XP Service Pack 2

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smlogsvc.exe5.1.2600.295889,60022-Jul-200611:07x86
Updspapi.dll6.2.29.0371,42412-Oct-200523:12x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Keywords: 
kbautohotfix kbfix kbqfe KB923118
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