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Article ID: 924309 - Last Review: June 20, 2014 - Revision: 6.0

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Symptoms

Changes for Queue and Product records are not reflected after you change those records offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook.

Consider the following scenario:
  • An activity is assigned to you in your "Assigned" queue in Microsoft Dynamics CRM 3.0.
  • You go offline in the Microsoft Dynamics CRM laptop client for Outlook.
  • You accept the activity from the "Assigned" queue, and the activity is correctly moved to your "In Progress" queue.
  • You go online.
In this scenario, the activity incorrectly appears in your "Assigned" queue in Microsoft Dynamics CRM.

Note If you assign the activity to another queue when you work offline, the activity also incorrectly stays in the "Assigned" queue. The activity does not move to the queue to which you assigned it.

Consider the following scenario:
  • You go offline in the Microsoft Dynamics CRM laptop client for Outlook.
  • You add a substitute product to an existing product.
  • You add an existing product to a Kit product.
  • You go online.
In this scenario, the added substitute product and the added existing product are not listed.

Note If you delete a substitute product, or if you delete an existing product that you added to a Kit product, the added products are not deleted when you go online.

Resolution

Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 2 for Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

The Japanese version and the Chinese version of Microsoft Dynamics CRM 3.0

This problem is fixed in Update Rollup 1 for the Chinese Simplified version and the Japanese version of Microsoft Dynamics 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730  (http://support.microsoft.com/kb/935730/ ) Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kbhotfixserver kbqfe kbmbsmigrate KB924309
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