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Article ID: 924459 - Last Review: September 12, 2011 - Revision: 4.0

SYMPTOMS

When you try to install a 2007 Microsoft Office program, the program is not installed. Additionally, you receive one of the following error messages, depending on the version of Microsoft Windows that you are running:

Microsoft Windows XP and Microsoft Windows XP Service Pack 1 (SP1)
Setup is unable to proceed due to the following error(s):
To install and use this product on a computer, the computer must run at least Microsoft Windows XP Service Pack 2 (SP2). To install and use this product on a server computer, the server must run at least Microsoft Windows Server 2003 Service Pack 1 (SP1).
Correct the issue(s) listed above and re-run setup.
Microsoft Windows 2000
Error
The specified program requires a newer version of Windows.
Microsoft Windows NT 4.0
Setup.exe - Entry Point Not Found
The procedure entry point CheckTokenMembership could not be located in the dynamic link library ADVAPI32.dll.
Microsoft Windows 98 or Microsoft Windows Millenium Edition
Error Starting Program - A required .DLL file, DBHHELP.DLL, was not found.
or
Error The specified program requires a newer version of Windows.

CAUSE

This issue may occur when you try to install a 2007 Office program on a computer that is running any of the following Microsoft Windows operating systems:
  • Microsoft Windows XP Service Pack 1 or earlier versions
  • Microsoft Windows Server 2003 (the original release version)
  • Microsoft Windows 2000 Server
  • Microsoft Windows NT 4.0 or earlier versions
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition or earlier versions
  • Microsoft Windows 95
  • Any other operating system that is not supported

RESOLUTION

To resolve this issue, install the 2007 Office program on a computer that is running one of the following Microsoft Windows operating systems:
  • Microsoft Windows Vista
  • Microsoft Windows XP Service Pack 2 or later versions
  • Microsoft Windows Server 2003 Service Pack 1 or later versions

MORE INFORMATION

For more information about Windows XP Service Pack 2 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
For more information about Windows Server 2003 Service Pack 1 or later versions, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

APPLIES TO
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Basic 2007
Keywords: 
kbsetup kberrmsg kbexpertisebeginner kbtshoot kbprb KB924459
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