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Article ID: 925175 - Last Review: June 30, 2011 - Revision: 6.0

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SYMPTOMS

You select a gallery on the Ribbon in Microsoft Office Word 2007. When you try to insert one of the elements in that gallery, Word 2007 may stop responding or close unexpectedly. Additionally, you receive the following error message:
The Office Open XML file Building Blocks.dotx cannot be opened because there are problems with the contents.
If you click OK in the error message, you may receive the following error message:
Word found unreadable content in "Building Blocks.dotx". Do you want to recover the contents of this document? If you trust the source of this document, click Yes.
If you click Yes in the error message, you may receive the following error message:
Word cannot open this document template. (drive_letter:\...\1033\Building Blocks.dotx)
After the changes to the Building Blocks.dotx template are saved when you exit Word 2007, you may still experience these symptoms when you restart Word 2007 and then try to use a gallery.

CAUSE

This problem occurs if the Building Blocks.dotx template is damaged or corrupted.

There are two copies of the Building Blocks.dotx template. One copy is stored in your user data folders. The other copy is stored in the Document Parts folder in the Office 12 folder.

Typically, the copy that is stored in your user data folders is the copy that is damaged. However, both copies could be damaged.

The following Ribbon galleries are affected by this problem:
  • Autotext
  • Bibliographies
  • Cover Pages
  • Equations
  • Footers
  • Headers
  • Page Numbers
  • Quick Parts
  • Table of Contents
  • Tables
  • Text Boxes
  • Watermarks

RESOLUTION

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50722


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To resolve this problem, move the damaged copy of the Building Blocks.dotx template out of the user data folder. After you do this, Word 2007 creates a new Building Blocks.dotx template by using the default content.

To move the damaged copy of the template out of the user data folder, use one of the following methods.

Method 1: Move the Building Blocks.dotx file to a temporary folder

To do this, follow these steps.

Note These steps refer to language ID 1033. Therefore, these steps are for the English version of Word 2007. Other languages use a different language ID.
  1. Exit Word 2007.
  2. Click Start, click Run, type "%appdata%\Microsoft\Document Building Blocks\1033", and then click OK.
  3. Move the Building Blocks.dotx file to a temporary folder.
  4. Start Word 2007.

Method 2: Repair the 2007 Office system or Word 2007

To do this, follow these steps:
  1. Exit all 2007 Office programs.
  2. Click Start, click Run, type "%appdata%\Microsoft\Document Building Blocks\1033", and then click OK.
  3. Move the Building Blocks.dotx file to a temporary folder.
  4. Click Start, click Run, type "%programfiles%\Microsoft Office\Office12\Document Parts\1033", and then click OK.
  5. Move the Building Blocks.dotx file to a temporary folder.
  6. Close both folders.
  7. Click Start, click Run, type appwiz.cpl, and the click OK.
  8. In the Currently installed programs list, click the version of the 2007 Office system that is installed on the computer. Or, click Word 2007 if you have the stand-alone version installed on the computer.
  9. Click Change, click Repair, and then click Continue.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.

APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kberrmsg kbtshoot kbmenu kbexpertisebeginner kbprb kbfixme kbmsifixme KB925175
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