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Article ID: 925437 - Last Review: June 20, 2014 - Revision: 4.0

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Symptoms

When you send an e-mail message from the Microsoft Dynamics CRM 3.0 Web client, you receive the following error message:
Insufficient Permissions.
If the DevErrors parameter is enabled, the following message is also logged in the Web.config file:
The user does not hold the necessary privileges.
This problem occurs if you log on to Microsoft Dynamics CRM 3.0 as a user who has a security role. This security role does not have permissions to access the Queue entity.

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372  (http://support.microsoft.com/kb/944372/ ) Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: 
kberrmsg kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB925437
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