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Article ID: 925505 - Last Review: July 17, 2007 - Revision: 1.2

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

You may experience the following problem in Microsoft Office Outlook when the Microsoft Dynamics CRM laptop client for Outlook is installed. When you click a command button on the Microsoft Dynamics CRM toolbar, Microsoft Outlook stops responding. This problem occurs if the following conditions are true:
  • You click Go Offline before you click the command button.
  • You click the command button before the Microsoft Dynamics CRM laptop client for Outlook updates the Go Offline button to the Go Online button.
Note If you click the command button after the Microsoft Dynamics CRM laptop client for Outlook updates the Go Offline button to the Go Online button, this problem does not occur.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

The Microsoft Dynamics CRM laptop client for Outlook may take more than 10 seconds to update the Go Offline button to the Go Online button.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbcrmv3c kbhotfixserver kbqfe kbmbsmigrate KB925505
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