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Article ID: 925528 - Last Review: October 9, 2011 - Revision: 9.0

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SYMPTOMS

You may receive a Stop error message that resembles one of the following after you resume a computer from sleep or from hibernation:

Error message 1:
STOP 127 PAGE_NOT_ZERO_NVIDIA_USB
This error occurs on a computer that uses 2 gigabytes (GB) or more of RAM and an nVidia nForce EHCI controller.

Error message 2:
STOP 0x1000007E usbhub.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
This error occurs because of a race condition in the Usbhub.sys driver. This condition occurs if a USB device driver tries to enter a selective suspend state when a previously canceled selective suspend request has not yet been fully processed.

RESOLUTION

Windows Vista update information

To resolve this problem in Windows Vista, install update 925528. To install this update, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista (KB925528)

Collapse this imageExpand this image
Download
Download the KB925528 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A583E590-1204-4F94-8EE1-063071797427)

Update for Windows Vista, 64-bit versions (KB925528)

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Download
Download the KB925528 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=19AB48CC-8D01-48AF-87B4-2F32D84344DE)

Release Date: January 30, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this update.

Update replacement information

This update replaces update 929734. This update is replaced by the updated version that is included in KB 941600.

For more information about Cumulative update rollup for USB core components, click the following article number to view the article in the Microsoft Knowledge Base:
941600  (http://support.microsoft.com/kb/941600/ ) Cumulative update rollup for USB core components in Windows Vista

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.204968,70413-Dec-200606:11x86
Update-bf.mumNot Applicable2,63315-Jan-200716:51Not Applicable
Update.mumNot Applicable4,08715-Jan-200716:47Not Applicable
Usbd.sys6.0.6000.204965,88813-Dec-200604:06Not Applicable
Usbehci.sys6.0.6000.2049638,40013-Dec-200604:06x86
Usbhub.sys6.0.6000.20496191,48813-Dec-200604:07x86
Usbohci.sys6.0.6000.2049619,45613-Dec-200604:06x86
Usbport.sys6.0.6000.20496223,74413-Dec-200604:07x86
Usbuhci.sys6.0.6000.2049622,52813-Dec-200604:06x86
X86_usb.inf_31bf3856ad364e35_6.0.6000.16400_none_c9122484114bc830.manifestNot Applicable2,35615-Jan-200716:51Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20496_none_c94071d92aacfe56.manifestNot Applicable2,35615-Jan-200716:51Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.16400_none_bbdc1d0106671617.manifestNot Applicable5,38615-Jan-200716:51Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20496_none_bc0a6a561fc84c3d.manifestNot Applicable5,38615-Jan-200716:51Not Applicable
Usbccgp.sys6.0.6000.1640073,21613-Dec-200603:36x86
Usbhub.sys6.0.6000.16400191,48813-Dec-200603:36x86
Usbccgp.sys6.0.6000.2049673,21613-Dec-200604:07x86
Usbhub.sys6.0.6000.20496191,48813-Dec-200604:07x86
Hccoin.dll6.0.6000.164008,70413-Dec-200605:30x86
Usbd.sys6.0.6000.164005,88813-Dec-200603:35Not Applicable
Usbehci.sys6.0.6000.1640038,40013-Dec-200603:35x86
Usbhub.sys6.0.6000.16400191,48813-Dec-200603:36x86
Usbohci.sys6.0.6000.1640019,45613-Dec-200603:35x86
Usbport.sys6.0.6000.16400223,74413-Dec-200603:36x86
Usbuhci.sys6.0.6000.1640022,52813-Dec-200603:35x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.16400_none_2530c007c9a93966.manifestNot Applicable2,35815-Jan-200716:54Not Applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20496_none_255f0d5ce30a6f8c.manifestNot Applicable2,35815-Jan-200716:54Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.16400_none_17fab884bec4874d.manifestNot Applicable5,38815-Jan-200716:54Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20496_none_182905d9d825bd73.manifestNot Applicable5,38815-Jan-200716:54Not Applicable
Hccoin.dll6.0.6000.2049610,75213-Dec-200606:46x64
Update-bf.mumNot Applicable2,63315-Jan-200716:51Not Applicable
Update.mumNot Applicable4,08715-Jan-200716:47Not Applicable
Usbd.sys6.0.6000.204967,55213-Dec-200604:31x64
Usbehci.sys6.0.6000.2049648,12813-Dec-200604:31x64
Usbhub.sys6.0.6000.20496266,24013-Dec-200604:31x64
Usbohci.sys6.0.6000.2049624,06413-Dec-200604:31x64
Usbport.sys6.0.6000.20496257,02413-Dec-200604:31x64
Usbuhci.sys6.0.6000.2049628,67213-Dec-200604:31x64
Usbccgp.sys6.0.6000.1640095,23213-Dec-200604:03x64
Usbhub.sys6.0.6000.16400265,21613-Dec-200604:03x64
Usbccgp.sys6.0.6000.2049695,23213-Dec-200604:31x64
Usbhub.sys6.0.6000.20496266,24013-Dec-200604:31x64
Hccoin.dll6.0.6000.1640010,75213-Dec-200606:20x64
Usbd.sys6.0.6000.164007,55213-Dec-200604:03x64
Usbehci.sys6.0.6000.1640048,12813-Dec-200604:03x64
Usbhub.sys6.0.6000.16400265,21613-Dec-200604:03x64
Usbohci.sys6.0.6000.1640024,06413-Dec-200604:03x64
Usbport.sys6.0.6000.16400257,02413-Dec-200604:03x64
Usbuhci.sys6.0.6000.1640028,67213-Dec-200604:03x64

Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbehci.sys5.1.2600.308130,20809-Feb-200710:58x86SP2SP2QFE
Usbohci.sys5.1.2600.308117,15209-Feb-200710:58x86SP2SP2QFE
Usbport.sys5.1.2600.3081143,87209-Feb-200710:58x86SP2SP2QFE
Usbuhci.sys5.1.2600.308120,60809-Feb-200710:58x86SP2SP2QFE


Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1) or Service Pack 2 (SP2)
  • An Itanium-based version of Windows Server 2003 with SP1 or SP2
  • An x64-based version of Windows

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Windows Server 2003, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbehci.sys5.2.3790.288530,46419-Feb-200710:05Not ApplicableSP1SP1QFE
Usbohci.sys5.2.3790.288517,53619-Feb-200710:05Not ApplicableSP1SP1QFE
Usbport.sys5.2.3790.2885146,43219-Feb-200710:05x86SP1SP1QFE
Usbuhci.sys5.2.3790.288520,99219-Feb-200710:05Not ApplicableSP1SP1QFE
Usbehci.sys5.2.3790.402630,46419-Feb-200714:50Not ApplicableSP2SP2QFE
Usbohci.sys5.2.3790.402617,53619-Feb-200714:50Not ApplicableSP2SP2QFE
Usbport.sys5.2.3790.4026146,43219-Feb-200714:50x86SP2SP2QFE
Usbuhci.sys5.2.3790.402620,99219-Feb-200714:50Not ApplicableSP2SP2QFE
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbehci.sys5.2.3790.288551,96819-Feb-200716:51x64SP1SP1QFE
Usbohci.sys5.2.3790.288526,88019-Feb-200716:51x64SPSP1QFE
Usbport.sys5.2.3790.2885213,50419-Feb-200716:51x64SPSP1QFE
Usbuhci.sys5.2.3790.288532,89619-Feb-200716:51x64SPSP1QFE
Usbehci.sys5.2.3790.402651,96819-Feb-200716:55x64SP2SP2QFE
Usbohci.sys5.2.3790.402626,88019-Feb-200716:55x64SPSP2QFE
Usbport.sys5.2.3790.4026213,50419-Feb-200716:55x64SPSP2QFE
Usbuhci.sys5.2.3790.402632,89619-Feb-200716:55x64SPSP2QFE
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbehci.sys5.2.3790.2885100,22419-Feb-200716:51Not ApplicableSP1SP1QFE
Usbohci.sys5.2.3790.288550,30419-Feb-200716:51Not ApplicableSPSP1QFE
Usbport.sys5.2.3790.2885414,72019-Feb-200716:51IA-64SPSP1QFE
Usbuhci.sys5.2.3790.288572,06419-Feb-200716:51Not ApplicableSPSP1QFE
Usbehci.sys5.2.3790.4026100,22419-Feb-200716:55Not ApplicableSP2SP2QFE
Usbohci.sys5.2.3790.402650,30419-Feb-200716:55Not ApplicableSPSP2QFE
Usbport.sys5.2.3790.4026414,72019-Feb-200716:55IA-64SPSP2QFE
Usbuhci.sys5.2.3790.402672,06419-Feb-200716:55Not ApplicableSPSP2QFE


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates


Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbhotfixserver kbautohotfix kbvistasp1fix kbfix atdownload kbqfe kbprb kbexpertisebeginner KB925528
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