DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 925533 - Last Review: April 3, 2008 - Revision: 3.2

Hotfix Download Available
View and request hotfix downloads
 
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

On This Page

SYMPTOMS

When you type the name of an existing contact in the To line, the CC line, or the BCC line of a new e-mail message in Microsoft Office Outlook, the auto suggestion cache does not suggest an e-mail address for the contact. This problem occurs after you change a field other than the e-mail address field of a contact in Outlook, and then you synchronize Outlook with the Microsoft Dynamics CRM client for Microsoft Office Outlook. After you send another e-mail message to the contact that you created, the auto suggestion cache suggests an e-mail address for the contact.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364  (http://support.microsoft.com/kb/935364/ ) Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Crmaddin.dll3.0.5300.16061,183,08031-Mar-200711:13x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16063,422,05631-Mar-200711:15x86
Crmobjectmodel.dll3.0.5300.16066,759,78431-Mar-200711:15x86
Microsoft.crm.application.pages.dll3.0.5300.1606738,66431-Mar-200708:30x86
Microsoft.crm.objectmodel.dll3.0.5300.1606320,87231-Mar-200708:30x86
Microsoft.crm.platform.server.dll3.0.5300.1606247,14431-Mar-200708:30x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Notes.htcNot Applicable16,90930-Mar-200723:30Not Applicable
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82230-Mar-200723:30Not Applicable
Syncqueue.dll3.0.5300.1606396,13631-Mar-200711:13x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot Applicable4,24031-Mar-200716:20Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Setup.xmlNot Applicable2,38431-Mar-200715:46Not Applicable
V3cclientpatch30.mspNot Applicable2,782,72031-Mar-200716:13Not Applicable
Microsoft.crm.objectmodel.dll3.0.5300.1606320,87231-Mar-200708:29x86
Microsoft.crm.platform.server.dll3.0.5300.1606247,14431-Mar-200708:29x86
Crmaddin.dll3.0.5300.16061,209,70431-Mar-200711:13x86
Crmnativeinteropproxy.dll3.0.5300.16063,422,05630-Mar-200720:15x86
Crmobjectmodel.dll3.0.5300.16066,759,78431-Mar-200711:15x86
Syncqueue.dll3.0.5300.1606396,13631-Mar-200711:13x86
Microsoft.crm.application.components.application.dll3.0.5300.1606599,40030-Mar-200717:30x86
Microsoft.crm.application.components.platform.dll3.0.5300.1606410,98431-Mar-200708:30x86
Microsoft.crm.application.pages.dll3.0.5300.1606738,66431-Mar-200708:30x86
Notes.htcNot Applicable16,90930-Mar-200723:30Not Applicable
Print_dlg.aspxNot Applicable8,82230-Mar-200723:30Not Applicable
Setup.xmlNot Applicable1,33731-Mar-200715:44Not Applicable
V3clightclientpatch30.mspNot Applicable530,94431-Mar-200716:13Not Applicable
Crmaddin.dll3.0.5300.16061,209,70431-Mar-200711:13x86
Microsoft.crm.application.components.platform.dll3.0.5300.1606410,98431-Mar-200708:30x86

Microsoft Dynamics CRM server software

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Account distribution detail.rdlNot Applicable109,23730-Mar-200723:30Not Applicable
Account distribution.rdlNot Applicable65,37830-Mar-200723:30Not Applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16063,422,05631-Mar-200711:15x86
Crmobjectmodel.dll3.0.5300.16066,759,78431-Mar-200711:15x86
Microsoft.crm.application.pages.dll3.0.5300.1606968,04031-Mar-200708:30x86
Microsoft.crm.objectmodel.dll3.0.5300.1606320,87231-Mar-200708:30x86
Microsoft.crm.platform.server.dll3.0.5300.1606247,14431-Mar-200708:30x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1606275,81631-Mar-200708:26x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Notes.htcNot Applicable16,90930-Mar-200723:30Not Applicable
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82230-Mar-200723:30Not Applicable
Sales pipeline detail.rdlNot Applicable92,00330-Mar-200723:30Not Applicable
Sales pipeline.rdlNot Applicable109,78730-Mar-200723:30Not Applicable
Service activity volume detail.rdlNot Applicable101,00321-Mar-200701:36Not Applicable
Service activity volume.rdlNot Applicable66,54930-Mar-200708:31Not Applicable
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot Applicable6,62231-Mar-200716:21Not Applicable
Kb930604_client.dll3.0.5300.160664,87231-Mar-200711:06x86
Kb931627_client.dll3.0.5300.1606160,10431-Mar-200711:06x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM client for Outlook software or Microsoft Dynamics CRM server software.

Prerequisites

To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
925874  (http://support.microsoft.com/kb/925874/ ) An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

MORE INFORMATION

Steps to reproduce the problem

The following steps assume that you have a contact in the global address list (GAL) for Outlook and that you have sent an e-mail message to this contact.
  1. Add the contact from the GAL to the local Outlook contacts, and then track the contact in Microsoft Dynamics CRM 3.0.
  2. In an e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache provides the complete e-mail address.
  3. Change a field other than the e-mail address field of this contact in Outlook, and then synchronize Outlook with the Microsoft Dynamics CRM client for Outlook.
  4. In a new e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache does not suggest an e-mail address for this existing contact. The auto suggestion cache only works after you have sent another e-mail message to the contact that you created.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB925533
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support