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Article ID: 925539 - Last Review: September 14, 2007 - Revision: 2.3

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

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SYMPTOMS

Consider the following scenario in the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook. While online, you synchronize the Microsoft CRM offline data to Microsoft Outlook. Then, you lose the network connection while you are working online. You then exit and restart Outlook. In this scenario, the offline data for the Microsoft Dynamics CRM Laptop Client for Outlook is not available.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Crmmsg.dll1.2.3297.12316,08826-May-200610:18
Microsoft.crm.dll3.0.5745.1024383,79207-Dec-200620:14
Mscrmcustom.dll3.0.5300.1331172,33602-Nov-200618:22
Msvcr71.dll7.10.3052.4355,03226-May-200610:18
Pkgutil.cmdNot Applicable11324-Aug-200612:09
Pkgutil.exe1.2.3297.10188,79226-May-200610:18
Microsoft.crm.dll3.0.5745.0383,76824-Feb-200612:34
Crmhotfix.cdfNot Applicable1,95308-Dec-200612:25
Mscrmcustom.dll3.0.5300.1331172,33602-Nov-200618:22

For Microsoft Dynamics CRM server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Crmmsg.dll1.2.3297.12316,08826-May-200610:18
Microsoft.crm.dll3.0.5745.1024383,79207-Dec-200620:14
Mscrmcustom.dll3.0.5300.1331172,33602-Nov-200618:22
Msvcr71.dll7.10.3052.4355,03226-May-200610:18
Pkgutil.cmdNot Applicable11324-Aug-200612:09
Pkgutil.exe1.2.3297.10188,79226-May-200610:18
Microsoft.crm.dll3.0.5745.0383,75224-Feb-200612:31
Crmhotfix.cdfNot Applicable1,95308-Dec-200612:25
Mscrmcustom.dll3.0.5300.1331172,33602-Nov-200618:22

Installation information

Install this hotfix on computers that are running the Microsoft CRM Laptop Client for Microsoft Office Outlook and the Microsoft Dynamics CRM server.

Prerequisites

To apply this hotfix, you must have the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM 3.0.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer, use Add or Remove Programs in Control Panel.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB925539
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