On a computer that is running Microsoft Windows XP, you may experience any of the following symptoms:
- Your computer restarts unexpectedly.
- After you log on, you receive the following error message:
If you click the link at the bottom of the message box, you see error signature information that resembles the following:
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains,
BCCode : 000000D1 BCP1 : DBDBDBF9 BCP2 : 00000002 BCP3 :00000000 BCP4 : ED3A6DF2 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
You receive the following Stop error message:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
*** STOP: 0x000000D1 (0xDBDBDBF9, 0x00000002, 0x00000000, 0xED3A6DF2
- An entry that resembles the following appears in the System log:
Event ID: 1003
Error code 000000D1, parameter1 DBDBDBF9, parameter2 00000002, parameter3
00000000, parameter4 ED3A6DF2.
For more information, see Help and Support Center at
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 35 00000MN
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 66 66 eters ff
0030: 66 66 66 66 64 31 2c
The symptoms of a Stop error vary according to your computer's system failure options. Additionally, the four parameters may vary according to the computer's configuration. These parameters appear in the error signature information and within the parentheses of the Stop error message.
For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
How to configure system failure and recovery options in Windows
This problem may occur if the TCP/IP stack tries to access a buffer that the stack did not initialize. This action corrupts the pool header. Therefore, the computer stops unexpectedly. This problem may occur if the network uses Internet Protocol security (IPsec).
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.
For more information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time item in Control Panel.
Windows XP, 32-bit (x86-based) versions
Collapse this tableExpand this table
|File name||File version||File size||Date||Time||Platform|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates