After you change the regional settings to use a short date format that differs from the U.S. short date format, a workflow process that uses dynamic data fields for the date cannot retrieve the date in Microsoft Dynamics CRM 3.0.
When this problem occurs, the dynamic data fields for the date do not show the date. Additionally, if you specify default values for the dynamic data fields for the date, the workflow process uses these default values.
This problem occurs only when the short date format does not match the U.S. short date format. For example, if the date is "01/04/2007," the problem does not occur. However, if the date is "20/04/2007," the problem occurs.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
Microsoft Business Solutions CRM software hotfix and update package naming standards