Microsoft small business knowledge base

Article ID: 927207 - Last Review: January 15, 2015 - Revision: 6.0

Hotfix Download Available
View and request hotfix downloads
This article has been archived. It is offered "as is" and will no longer be updated.


When you send an e-mail message from a Microsoft Dynamics CRM Web 3.0 client to an external address, the e-mail attachments have incorrect content type declarations. For example, the content type of a .pdf attachment is "pdf/application" instead of "application/pdf." And, the content type of a Microsoft Word attachment is "ms-word/application" instead of "application/ms-word."

When this behavior occurs, you may experience one of the following symptoms:
  • Some antivirus scanners remove the attachments.
  • Some e-mail gateways check the content of the attachments against the incorrect Multipurpose Internet Mail Extension (MIME) type. Then, the gateways block attachments that do not correspond to Request for Comments (RFC) standards.


This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  ( ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates
887283  ( ) Microsoft Business Solutions CRM software hotfix and update package naming standards
kbnosurvey kbarchive kbmbsemail kbHotfixServer kbqfe kbmbsmigrate KB927207
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support