DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 927383 - Last Review: January 27, 2012 - Revision: 1.0

SYMPTOMS

Consider the following scenario. You run one of the 2007 Microsoft Office programs that are listed in the "Applies to" section on a computer that is running a 64-bit operating system.

For example, the computer is running the 64-bit version of Windows XP Professional or the 64-bit version of Windows Vista. In this scenario, you may experience one or both of the following symptoms:
  • When you try to print, the Microsoft Office Document Image Writer printer and the Send To OneNote 2007 printer are not installed.
  • If you try to use the Internet Fax feature in Microsoft Office Word 2007, you receive the following error message:
    This feature is not available on 64-bit operating systems.
    Note To locate the Internet Fax feature, click the Microsoft Office Button, and then point to Send.

CAUSE

This behavior occurs because the Microsoft Office Document Image Writer printer driver is not installed on a computer that is running a 64-bit operating system.

STATUS

This behavior is by design.

Note: Currently, you cannot install either printer driver on a computer that is running a 64-bit operating system.

Note: 64 bit drivers are supported in Microsoft Office 2010. You can download the Office 2010 Trial version and try it for 30 days for free, or you can purchase Office 2010.

Download an Office 2010 Trial version (http://office.microsoft.com/try?WT.mc_id=SMCKB_ENNA_KB952215_TRY_OFFICEid=SMCKB_ENNA_KB927383_TRY_OFFICE) or Upgrade to Microsoft Office (http://www.microsoftstore.com/store/msstore/html/pbPage.Office_Category_Page?WT.mc_id=SMCKB_ENNA_KB927383_BUY_OFFICE) .

APPLIES TO
  • Microsoft Office OneNote 2007
  • Microsoft Office Word 2007
  • Microsoft Windows XP Professional x64 Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
Keywords: 
kbprinters kbtshoot kbexpertisebeginner kbprb KB927383
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support