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Article ID: 928218 - Last Review: January 8, 2014 - Revision: 26.0

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Summary

This article provides methods that you can follow to uninstall or remove Microsoft Office 2007 suites.

Do you want to uninstall a different version of Microsoft Office?

To view information on how to remove or uninstall another version of Microsoft Office, click the link that matches your Office version:

How to uninstall or remove Microsoft Office 2010 suites (http://support.microsoft.com/kb/290301/)
How to uninstall or remove Microsoft Office 2003 suites (http://support.microsoft.com/kb/2639197/)
How to uninstall or remove Microsoft Office for Mac 2011 (http://support.microsoft.com/kb/2398768/)
How to uninstall or remove Microsoft Office for Mac 2008 (http://support.microsoft.com/kb/2500821/)

Resolution

We recommend that you follow the provided methods in this article in order. However, if you have previously tried one of the methods to remove Office and it has failed, you can jump to another method quickly from this list:
  • Method 1: Uninstall Microsoft Office 2007 suites from Control Panel
  • Method 2: Uninstall Microsoft Office 2007 suites with Microsoft Fix it
  • Method 3: Uninstall Microsoft Office 2007 suites with the Program Install and Uninstall troubleshooter
  • Method 4: Remove Microsoft Office 2007 suites manually

Method 1: Uninstall Microsoft Office 2007 suites from Control Panel

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To remove Microsoft Office 2007 from Control Panel, follow these steps:
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type appwiz.cpl, and then click OK.
  5. Locate the Microsoft Office entry in the list of currently installed programs.
  6. Select it, and then click Uninstall (or Remove in Windows XP).
If you have problems uninstalling the 2007 Microsoft Office system in Control Panel, go to the next method.
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Method 2: Uninstall Microsoft Office 2007 suites with Microsoft Fix it

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WARNING: The Fix it solution does not remove individual Office programs that were installed separately on your computer. For example, if you have Microsoft Office Professional 2007 and Microsoft Office Visio 2007, the Fix it solution will only remove Microsoft Office Professional 2007. Visio 2007 will not be removed. Click here to view . (http://support.microsoft.com/kb/928218)

IMPORTANT - Read these notes before you use the Fix it solution:
  • If you have a Windows 64-bit operating system, download and save the Fix it solution to your desktop and double-click and run it on your computer. If you try to run the solution directly from the article you will have problems running it correctly.
  • You must restart your computer if you use the Fix it solution.
  • The wizard may be in English only. However, the automatic fix it also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD or DVD and then run it on the computer that has the problem.
The Fix it solution for Microsoft Office 2007 suites will remove all Office 2007 editions. This includes all Office 2007 trial editions.

To uninstall the 2007 Microsoft Office suite automatically, click the Fix this problem button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
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Fix this problem (http://go.microsoft.com/?linkid=9669698)
Microsoft Fix it 50154
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If you still cannot uninstall the Microsoft Office suite, go to the next method.
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Method 3: Uninstall Microsoft Office 2007 suites with the Program Install and Uninstall troubleshooter

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You can try to uninstall the Microsoft Office suite by running the Program Install and Uninstall troubleshooter. To run the troubleshooter, visit the following Microsoft knowledge base article:



If you still cannot uninstall the Microsoft Office suite, go to the next method.
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Method 4: Remove Microsoft Office 2007 suites manually

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Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft knowledge base article:

How to determine your user account type in Windows (http://support.microsoft.com/kb/2663817/)


IMPORTANT - Information that you need to know before you remove Office 2007:
  • To use the View or Tools menu in Windows 7 or Vista, you must press the ALT key first to display the menu bar.
  • You will need to view hidden files and folders. To do this, follow these steps:
    1. Open Windows Explorer.
    2. On the Tools menu, click Folder Options. In Windows 7 or Vista, press the ALT key to display the menu bar.
    3. Click the View tab.
    4. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
    5. Clear Hide extensions for known file types.
    6. Click OK, and then close the windows.

Step 1: Remove any remaining Windows Installer packages of the 2007 Microsoft Office system.
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type installer, and then click OK.
    This opens the %windir%\Installer folder.

  5. On the View menu, click Choose Details.
  6. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.
    Note It may take several minutes for the subjects to appear next to each .MSI file.

  7. On the View menu, point to Sort by in Windows 7 or Vista, or point to Arrange icons by in Windows XP, and then click Subject.
  8. If a User Account Control dialog box appears, click Allow to continue.
  9. Locate each .MSI file where the subject is "Microsoft Office <product name> 2007," right-click the .MSI file, and then click Uninstall.
    Note <product name> is a placeholder for the name of the 2007 Microsoft Office product.
Step 2: Stop the Office Source Engine service.
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type services.msc, and then click OK.
  5. In the Services window, determine whether the Office Source Engine service is running ("Started" will appear in the Status column). If the service is running, right-clickOffice Source Engine, and then click Stop.
  6. Close the Services window.
Step 3: Remove any remaining 2007 Microsoft Office installation folders.
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type %CommonProgramFiles%\Microsoft Shared, and then click OK.
    Note On a computer that is running a 64-bit version of Windows 7 or Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.

  5. If the following folders are present, delete them:
    • Office12
    • Source Engine
  6. Click Start.
  7. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  8. Click Run, and then click in the Open box.
  9. Type %ProgramFiles%\Microsoft Office, and then click OK.
    Note On a computer that is running a 64-bit version of Windows 7 or Vista, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.

  10. Delete the Office12 folder.
  11. On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see this folder, follow these steps:
    1. Open Windows Explorer, and then on the Tools menu, click Folder Options.
    2. Click the View tab.
    3. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.
    4. Clear the Hide protected operating system files check box, and then click OK.
  12. Open the All Users folder in the MSOCache folder, and then delete every folder that contains 0FF1CE}- text in the folder name.
    Note This text contains a zero and a one for the letters "O" and "I."
    Example {90140000-001B-0409-0000-0000000FF1CE}-C
Step 4: Remove any remaining 2007 Microsoft Office installation files.
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type %appdata%\microsoft\templates, and then click OK.
  5. Delete the following files:
    • Normal.dotm
    • Normalemail.dotm
  6. Click Start.
  7. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  8. Click Run, and then click in the Open box.
  9. Type %appdata%\microsoft\document building blocks, and then click OK.
  10. Open the subfolder found in the Document Building Blocks folder.
    Note The subfolder title will be a four-digit number that represent the language of the Microsoft Office suite.

  11. Delete the building blocks.dotx file.
  12. Close all programs before you follow the rest of the steps.
  13. Click Start.
  14. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  15. Click Run, and then click in the Open box.
  16. Type %temp%, and then click OK.
  17. On the Edit menu, click Select All.
  18. On the File menu, click Delete.
  19. Click Start.
  20. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  21. Click Run, and then click in the Open box.
  22. Type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.
  23. Delete the opa12.dat file (and ONLY this file).
Step 5: Remove the registry subkeys of the 2007 Microsoft Office system.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Locate and then delete the Office 2007 registry subkeys if they are present. To do this, follow these steps:
  1. Click Start.
  2. Click All Programs, and then open the Accessories folder (skip this step in Windows XP).
  3. Click Run, and then click in the Open box.
  4. Type regedit, and then click OK.
  5. Click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
  6. On the File menu, click Export, type DeletedKey01, and then click Save.
  7. On the Edit menu, click Delete, and then click Yes to confirm.
  8. Repeat these steps (1 through 7) for each registry subkey in the following list. Change the name of the exported key by one for each subkey.
    Example Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.
Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.

32-bit versions of Microsoft Windows
  • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
64-bit versions of Microsoft Windows
  • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
  • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
  • HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office12*
Continue with these registry subkeys:
  1. Locate the following registry subkey:

    32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

  2. On the File menu, click Export, type UninstallKey01, and then click Save.
  3. Under the Uninstall subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it:
    • Name: UninstallString
    • Data: file_name path\Office Setup Controller\Setup.exe path

      Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.
  4. If the subkey contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.
  5. Repeat steps 3 and 4 until you locate and then delete every subkey that matches the name and the data that are described in step 3.
  6. Close Registry Editor.
Step 6: Restart the computer.
Restart the computer. If the removal was successful, you are finished and can now reinstall Microsoft Office if you want. If the removal was not successful, go to the "References" section in this article.
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Applies to
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Basic 2007
Keywords: 
kbexpertiseinter kberrmsg kbregistry kbsetup kbinstallation kbtshoot kbprb kbfixme kbmsifixme kbcip KB928218
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