Microsoft small business knowledge base

Article ID: 928898 - Last Review: June 28, 2012 - Revision: 6.1


When you use Microsoft Windows Media Player 11 to play a video file in Windows Vista, Windows Media Player may be temporarily unresponsive. For example, you may experience any one of the following symptoms:
  • You cannot close Windows Media Player.
  • You cannot resize Windows Media Player.
  • You cannot use the transport controls.
  • You cannot move the seek bar.
At the same time that you experience any one of these symptoms, the video plays successfully. After several minutes, Windows Media Player responds correctly.


This problem occurs when you use Windows Media Player to play a very large MPEG2 file.


Method 1: Wait until Windows Media Player responds

To work around this problem, wait until Windows Media Player responds. You may have to wait as long as one minute for a 1-gigabyte (GB) MPEG2 file.

Method 2: Diagnose and fix the problem automatically

The Fix Windows Media Player video, and other media or library issues troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.Learn moreRun now


For more information about Windows Media Player technical problems, visit the following Microsoft website:

  • Windows Media Player 11
kbexpertisebeginner kbtshoot kbprb kbcip KB928898
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support