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Article ID: 929421 - Last Review: June 21, 2014 - Revision: 2.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

Symptoms

When Microsoft Dynamics CRM 3.0 calculates the extended amount for an opportunity product, the value that is in the Tax ($) field of the Opportunity Product form is not considered. Therefore, the value is incorrect in the Extended Amount ($) field. Additionally, if you create a quote, an order, or an invoice from the Opportunity form, the tax for the opportunity product is not automatically populated in the quote, in the order, or in the invoice that you created.

This problem occurs after you add the Tax field to the Opportunity Product form by using the Customize Entities feature.

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751  (http://support.microsoft.com/kb/927751/ ) Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

More information

The Tax Attribute value cannot be transferred to the quote, to the order, or to the invoice if you use the Microsoft CRM 3.0 laptop client and if you are working offline. This problem can be resolved only when you are online in the Microsoft CRM 3.0 laptop client.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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kbhotfixserver kbqfe kbmbsmigrate KB929421
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