DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 930311 - Last Review: May 16, 2008 - Revision: 3.1

Hotfix Download Available
View and request hotfix downloads
 

On This Page

SYMPTOMS

On a portable Windows Vista-based computer, you occasionally receive an error message that resembles the following:
STOP 0x0000007E(c0000005, 0, a16bb8d4, a16bb5d0)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
This problem occurs if the following conditions are true:
  • The computer is running a program or a service that periodically wakes the computer from sleep to perform tasks and then puts the computer to sleep again.
  • The tasks are network-related or require network connectivity.
  • The computer uses a wireless connection for network connectivity.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.0.6000.20504500,84028-Dec-200606:22x86
Ndismigplugin.dll6.0.6000.20504127,48828-Dec-200606:11x86
Ndistrace.mofNot applicable4,54819-Oct-200621:44Not applicable
Update.mumNot applicable1,98328-Dec-200617:45Not applicable
X86_microsoft-windows-ndis.d_31bf3856ad364e35_6.0.6000.20504_none_6576a3ad062d7675.manifestNot applicable68528-Dec-200617:45Not applicable
X86_microsoft-windows-ndis_31bf3856ad364e35_6.0.6000.20504_none_a66e8748380286ff.manifestNot applicable135,58728-Dec-200621:34Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-ndis.d_31bf3856ad364e35_6.0.6000.20504_none_c1953f30be8ae7ab.manifestNot applicable68928-Dec-200617:45Not applicable
Amd64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6000.20504_none_028d22cbf05ff835.manifestNot applicable135,65728-Dec-200621:41Not applicable
Ndis.sys6.0.6000.20504640,61628-Dec-200606:46x64
Ndismigplugin.dll6.0.6000.20504135,68028-Dec-200606:36x64
Ndistrace.mofNot applicable4,54819-Oct-200621:44Not applicable
Update.mumNot applicable1,98328-Dec-200617:45Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kberrmsg kbprb kbexpertiseinter KB930311
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support