Microsoft small business knowledge base

Article ID: 930638 - Last Review: January 14, 2015 - Revision: 2.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you try to start an application in Microsoft SoftGrid, you receive the following error message:
The SoftGrid Client could not launch {application_name}.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-00000163
The following error is logged to the SoftGrid Client log file (Sftlog.txt):
The SoftGrid client could not connect to stream URL 'protocol://server_name:port/path/filename.sft' (FS status: xxxxxx0A-00000163).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-00000163)


This problem occurs when the SoftGrid Client performs partial GUID reads. This behavior causes GUID conflicts.


To resolve this problem, use one of the following methods:
  • Upgrade the SoftGrid Client. This problem is corrected in SoftGrid Client 4.1.
  • Create a new sequence. A new sequence can be created to replace the exist sequence. Creating a new sequence will create new GUIDs and reduce the chance of GUID conflicts.

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
kbnosurvey kbarchive kbtshoot kbexpertiseinter KB930638
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support