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Article ID: 931304 - Last Review: October 8, 2011 - Revision: 7.0

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SYMPTOMS

Consider the following scenario. You deploy Microsoft Windows Server 2003. You configure the security event logs retention mandate and size mandate for a size that is larger than the default size. The system stops responding during typical usage and event log growth.

In this scenario, the following symptoms occur:
  • All processes that depend on the Service Control Manager (SCM) stop responding. For example, the server may eventually stop responding. If the server stops responding, you must restart the server.
  • If the server is a cluster node, the server stops responding. Failover to another node may not occur.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KB931304.cat) that is signed with a Microsoft digital signature.
Windows Server 2003, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ntkrnlmp.exe5.2.3790.32852,468,86421-Jan-200912:17Not ApplicableSP1
Ntkrnlpa.exe5.2.3790.32852,281,47221-Jan-200911:25x86SP1
Ntkrpamp.exe5.2.3790.32852,321,40821-Jan-200911:26Not ApplicableSP1
Ntoskrnl.exe5.2.3790.32852,427,90421-Jan-200912:17x86SP1
Ntkrnlmp.exe5.2.3790.44492,498,56020-Jan-200914:30Not ApplicableSP2
Ntkrnlpa.exe5.2.3790.44492,309,63220-Jan-200913:21x86SP2
Ntkrpamp.exe5.2.3790.44492,350,59222-Jan-200907:06Not ApplicableSP2
Ntoskrnl.exe5.2.3790.44492,457,08820-Jan-200914:30x86SP2
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.3191280,06422-Jan-200905:23x64SP1
Ntkrnlmp.exe5.2.3790.32854,654,59222-Jan-200905:23x64SP1
Ntkrnlpa.exe5.2.3790.32852,281,47221-Jan-200911:25x86SP1
Ntkrpamp.exe5.2.3790.32852,321,40821-Jan-200911:26Not ApplicableSP1
Ntoskrnl.exe5.2.3790.32854,507,13622-Jan-200905:24x64SP1
Hal.dll5.2.3790.4354280,06422-Jan-200907:03x64SP2
Ntkrnlmp.exe5.2.3790.44494,611,58422-Jan-200907:03x64SP2
Ntkrnlpa.exe5.2.3790.44492,309,63220-Jan-200913:21x86SP2
Ntkrpamp.exe5.2.3790.44492,350,59222-Jan-200907:06Not ApplicableSP2
Ntoskrnl.exe5.2.3790.44494,537,85622-Jan-200907:03x64SP2
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Hal.dll5.2.3790.3191280,06422-Jan-200905:23x64SP1Not Applicable
Ntdll.dll5.2.3790.31911,636,35222-Jan-200905:23IA-64SP1Not Applicable
Ntkrnlmp.exe5.2.3790.32856,543,36022-Jan-200905:23IA-64SP1Not Applicable
Ntkrnlpa.exe5.2.3790.32852,281,47221-Jan-200911:25x86SP1Not Applicable
Ntkrpamp.exe5.2.3790.32852,321,40821-Jan-200911:26Not ApplicableSP1Not Applicable
Ntoskrnl.exe5.2.3790.32854,507,13622-Jan-200905:24x64SP1Not Applicable
Wntdll.dll5.2.3790.3191765,95222-Jan-200905:23x86SP1WOW
Hal.dll5.2.3790.4354280,06422-Jan-200907:03x64SP2Not Applicable
Ntdll.dll5.2.3790.43541,636,86422-Jan-200905:30IA-64SP2Not Applicable
Ntkrnlmp.exe5.2.3790.44496,578,17622-Jan-200905:30IA-64SP2Not Applicable
Ntkrnlpa.exe5.2.3790.44492,309,63220-Jan-200913:21x86SP2Not Applicable
Ntkrpamp.exe5.2.3790.44492,350,59222-Jan-200907:06Not ApplicableSP2Not Applicable
Ntoskrnl.exe5.2.3790.44494,537,85622-Jan-200907:03x64SP2Not Applicable
Wntdll.dll5.2.3790.4354766,46422-Jan-200905:30x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB931304
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