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Article ID: 931657 - Last Review: October 8, 2011 - Revision: 4.0


When you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the message header information does not print. This problem only occurs when Windows Internet Explorer 7 is installed.

Note This problem may also occur in earlier versions of Office Outlook. However, this problem does not occur in Microsoft Office Outlook 2007.


This problem occurs when the "Shrink to Fit" feature is enabled, and the size of the message is reduced in order to fit on the printed page. When this occurs, the message header is not printed.


To resolve this problem, apply the latest cumulative security update for Internet Explorer. To obtain the latest update, visit the following Microsoft Web site: (
Note This update was first included in security update 931768 (MS07-027). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931768  ( ) MS07-027: Cumulative Security Update for Internet Explorer


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

  • Windows Internet Explorer 7
  • Microsoft Office Outlook 2003
  • Microsoft Outlook Express 5.5
kbvistasp1fix kbexpertisebeginner kbprb kbfix kbbug kbqfe KB931657
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